6d76305c6d
- Move infrastructure into businesses/00-infrastructure; add 01-06 numbered dirs ordered by importance (secure, support, systems, cloud, web, software) - Add per-business branding.html (accent color scheme + ChatGPT logo prompt) - Add NN-name.md scaffold/research/todo docs for the six planned divisions - Make divisions/ the formal-docs library: parent + infrastructure briefs, legal-structure, investment-research - Add root README map and businesses/ index; empty READMEs per dir - Fix all relative links broken by the moves
1.2 KiB
1.2 KiB
SNS Support
Parent: SnS Network Solutions · Tagline: Always On
Scope
Ongoing managed services — the recurring-revenue engine that maintains what the other divisions build. Recommended single home for all managed-service contracts (consolidating overlaps from Systems and Cloud).
Services
- Managed IT / helpdesk and remote monitoring (RMM)
- Patch management and preventive maintenance
- Backup monitoring and disaster-recovery testing
- SLA-based response and escalation
- Recurring documentation and health reporting
Positioning
The relationship layer — where "long-term partnership" (a core brand promise) actually lives. Turns one-time projects from every division into durable, recurring client relationships.
Liability & Ops Notes
- Medium–High — SLA commitments create contractual exposure; downtime and data-loss claims are the main risks. Contracts and E&O coverage are critical.
- Entity: operating subsidiary SNS Support LLC under SnS Network Solutions Holdings LLC. Liability tier: Medium–High (SLA/contractual exposure + recurring revenue worth ring-fencing) — form its own LLC when launched. A natural Business #2/#3 candidate.