# SNS Support

**Parent:** SnS Network Solutions · **Tagline:** *Always On*

## Scope
Ongoing managed services — the recurring-revenue engine that maintains what the
other divisions build. Recommended single home for **all** managed-service
contracts (consolidating overlaps from Systems and Cloud).

## Services
- Managed IT / helpdesk and remote monitoring (RMM)
- Patch management and preventive maintenance
- Backup monitoring and disaster-recovery testing
- SLA-based response and escalation
- Recurring documentation and health reporting

## Positioning
The relationship layer — where "long-term partnership" (a core brand promise)
actually lives. Turns one-time projects from every division into durable,
recurring client relationships.

## Liability & Ops Notes
- **Medium–High** — SLA commitments create contractual exposure; downtime and
  data-loss claims are the main risks. Contracts and E&O coverage are critical.
- **Entity:** operating subsidiary **SNS Support LLC** under SnS Network Solutions
  Holdings LLC. **Liability tier: Medium–High** (SLA/contractual exposure +
  recurring revenue worth ring-fencing) — form its own LLC when launched. A natural
  Business #2/#3 candidate.