6d76305c6d
- Move infrastructure into businesses/00-infrastructure; add 01-06 numbered dirs ordered by importance (secure, support, systems, cloud, web, software) - Add per-business branding.html (accent color scheme + ChatGPT logo prompt) - Add NN-name.md scaffold/research/todo docs for the six planned divisions - Make divisions/ the formal-docs library: parent + infrastructure briefs, legal-structure, investment-research - Add root README map and businesses/ index; empty READMEs per dir - Fix all relative links broken by the moves
29 lines
1.2 KiB
Markdown
29 lines
1.2 KiB
Markdown
# SNS Support
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**Parent:** SnS Network Solutions · **Tagline:** *Always On*
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## Scope
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Ongoing managed services — the recurring-revenue engine that maintains what the
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other divisions build. Recommended single home for **all** managed-service
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contracts (consolidating overlaps from Systems and Cloud).
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## Services
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- Managed IT / helpdesk and remote monitoring (RMM)
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- Patch management and preventive maintenance
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- Backup monitoring and disaster-recovery testing
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- SLA-based response and escalation
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- Recurring documentation and health reporting
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## Positioning
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The relationship layer — where "long-term partnership" (a core brand promise)
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actually lives. Turns one-time projects from every division into durable,
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recurring client relationships.
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## Liability & Ops Notes
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- **Medium–High** — SLA commitments create contractual exposure; downtime and
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data-loss claims are the main risks. Contracts and E&O coverage are critical.
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- **Entity:** operating subsidiary **SNS Support LLC** under SnS Network Solutions
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Holdings LLC. **Liability tier: Medium–High** (SLA/contractual exposure +
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recurring revenue worth ring-fencing) — form its own LLC when launched. A natural
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Business #2/#3 candidate.
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