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6d76305c6d
sns-network-solutions/businesses/02-support/02-support.md
Samuel James 6d76305c6d Regroup parent repo: businesses/ by importance, divisions/ formal docs 
- Move infrastructure into businesses/00-infrastructure; add 01-06 numbered dirs
  ordered by importance (secure, support, systems, cloud, web, software)
- Add per-business branding.html (accent color scheme + ChatGPT logo prompt)
- Add NN-name.md scaffold/research/todo docs for the six planned divisions
- Make divisions/ the formal-docs library: parent + infrastructure briefs,
  legal-structure, investment-research
- Add root README map and businesses/ index; empty READMEs per dir
- Fix all relative links broken by the moves
2026-07-16 12:38:16 -05:00

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02 · SNS Support — Scaffold / Research / TODO

Status: Planned · natural Business #2/#3 candidate · Tagline: Always On Entity: SNS Support LLC (operating subsidiary of SnS Network Solutions Holdings LLC) Liability tier: Medium–High — SLA/contractual exposure + recurring revenue worth ring-fencing Signature accent: Orange #F97316 — see branding.html Formal brief: ../../divisions/sns-support.md

Scaffold / Research

  • The recurring-revenue engine — maintains what every other division builds; where the brand's "long-term partnership" promise actually lives.
  • Consolidation rule: ALL managed-service contracts live here (pulling the overlaps out of Systems and Cloud). Systems/Cloud build; Support maintains.
  • Services: managed IT / helpdesk, RMM, patch management, backup monitoring + DR testing, SLA response/escalation, recurring health reporting.
  • Main risks: downtime and data-loss claims → SLA terms + E&O coverage are critical.
  • Turns one-time projects from all divisions into durable monthly relationships.

TODO → Plan (do before creating milestones)

  • Define SLA tiers (response/resolution times, coverage hours) + pricing per seat/device/site
  • Choose RMM + PSA/ticketing + backup/monitoring toolstack
  • Draft the managed-services agreement (SLA, liability caps, data handling) — attorney review
  • Decide staffing / after-hours coverage model (in-house vs. contracted NOC)
  • Map cross-sell handoff from Infrastructure/Systems/Cloud projects
  • Get E&O insurance quotes
  • Finalize logo from branding.html prompt

TODO → Launch (see ../../divisions/legal-structure.md)

  • Form SNS Support LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
  • Separate business bank account
  • Bind E&O + general liability insurance

Milestones

TBD — populate once the plan above is complete.

Legal & Insurance

Store formation docs, client MSAs/SLAs, and insurance policies in a legal/ folder here.