8fcbcc3f2a
- Rename solutions/ -> 00-sns-holding (parent), shift subsidiaries to 01-07 - Rename scaffold files + headers, fix all cross-references - Add expanded operating-agreement.md for Holdings LLC (00-sns-holding/docs) - Add expanded operating-agreement.md for SNS Infrastructure LLC (subsidiary) - Fix logo-desgin.png -> logo-design.png in infrastructure branding - Move brand assets into per-business branding/ folders (drop root branding/)
35 lines
2.1 KiB
Markdown
35 lines
2.1 KiB
Markdown
# 03 · SNS Support — Scaffold / Research / TODO
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**Status:** Planned · natural **Business #2/#3** candidate · **Tagline:** *Always On*
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**Entity:** SNS Support LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
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**Liability tier:** **Medium–High** — SLA/contractual exposure + recurring revenue worth ring-fencing
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**Signature accent:** Orange `#F97316` — see [`branding.html`](./branding.html)
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**Formal brief:** [`../../divisions/sns-support.md`](../../divisions/sns-support.md)
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## Scaffold / Research
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- **The recurring-revenue engine** — maintains what every other division builds; where the brand's "long-term partnership" promise actually lives.
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- **Consolidation rule:** ALL managed-service contracts live here (pulling the overlaps out of Systems and Cloud). Systems/Cloud build; Support maintains.
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- **Services:** managed IT / helpdesk, RMM, patch management, backup monitoring + DR testing, SLA response/escalation, recurring health reporting.
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- **Main risks:** downtime and data-loss claims → SLA terms + E&O coverage are critical.
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- Turns one-time projects from all divisions into durable monthly relationships.
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## TODO → Plan (do before creating milestones)
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- [ ] Define SLA tiers (response/resolution times, coverage hours) + pricing per seat/device/site
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- [ ] Choose RMM + PSA/ticketing + backup/monitoring toolstack
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- [ ] Draft the managed-services agreement (SLA, liability caps, data handling) — attorney review
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- [ ] Decide staffing / after-hours coverage model (in-house vs. contracted NOC)
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- [ ] Map cross-sell handoff from Infrastructure/Systems/Cloud projects
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- [ ] Get E&O insurance quotes
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- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
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## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
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- [ ] Form SNS Support LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
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- [ ] Separate business bank account
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- [ ] Bind E&O + general liability insurance
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## Milestones
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_TBD — populate once the plan above is complete._
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## Legal & Insurance
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Store formation docs, client MSAs/SLAs, and insurance policies in a `legal/` folder here.
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