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feature/issue-32
sns-network-solutions/divisions/sns-support.md
Samuel James b1a35783bb Consolidate 7 divisions to 3: Networking, Digital, Support 
- Merge Infrastructure + Secure + Systems → SNS Networking (Business #1)
- Merge Web + Software + Cloud → SNS Digital (planned)
- SNS Support unchanged (planned)
- Add infra/ folder with 16 FOSS-first buildable designs
- Update all agent knowledge, division briefs, legal structure
- Restructure businesses/ from 7 to 3 operating folders
2026-07-18 13:08:23 -05:00

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SNS Support

Parent: SnS Network Solutions · Tagline: Always On

Scope

Ongoing managed services — the recurring-revenue engine that maintains what Networking and Digital build. The single home for all managed-service contracts.

Services

  • Managed IT / helpdesk and remote monitoring (RMM)
  • Patch management and preventive maintenance
  • Backup monitoring and disaster-recovery testing
  • SLA-based response and escalation
  • Recurring documentation and health reporting
  • Monitoring, alerting, and uptime management

Positioning

The relationship layer — where "long-term partnership" (a core brand promise) actually lives. Turns one-time projects from Networking and Digital into durable, recurring client relationships.

Liability & Ops Notes

  • Medium–High — SLA commitments create contractual exposure; downtime and data-loss claims are the main risks. Contracts and E&O coverage are critical.
  • Entity: operating subsidiary SNS Support LLC under SnS Network Solutions Holdings LLC. Liability tier: Medium–High (SLA/contractual exposure + recurring revenue worth ring-fencing) — form its own LLC when launched.