b1a35783bb
- Merge Infrastructure + Secure + Systems → SNS Networking (Business #1) - Merge Web + Software + Cloud → SNS Digital (planned) - SNS Support unchanged (planned) - Add infra/ folder with 16 FOSS-first buildable designs - Update all agent knowledge, division briefs, legal structure - Restructure businesses/ from 7 to 3 operating folders
28 lines
1.1 KiB
Markdown
28 lines
1.1 KiB
Markdown
# SNS Support
|
||
|
||
**Parent:** SnS Network Solutions · **Tagline:** *Always On*
|
||
|
||
## Scope
|
||
Ongoing managed services — the recurring-revenue engine that maintains what
|
||
Networking and Digital build. The single home for **all** managed-service contracts.
|
||
|
||
## Services
|
||
- Managed IT / helpdesk and remote monitoring (RMM)
|
||
- Patch management and preventive maintenance
|
||
- Backup monitoring and disaster-recovery testing
|
||
- SLA-based response and escalation
|
||
- Recurring documentation and health reporting
|
||
- Monitoring, alerting, and uptime management
|
||
|
||
## Positioning
|
||
The relationship layer — where "long-term partnership" (a core brand promise)
|
||
actually lives. Turns one-time projects from Networking and Digital into durable,
|
||
recurring client relationships.
|
||
|
||
## Liability & Ops Notes
|
||
- **Medium–High** — SLA commitments create contractual exposure; downtime and
|
||
data-loss claims are the main risks. Contracts and E&O coverage are critical.
|
||
- **Entity:** operating subsidiary **SNS Support LLC** under SnS Network Solutions
|
||
Holdings LLC. **Liability tier: Medium–High** (SLA/contractual exposure +
|
||
recurring revenue worth ring-fencing) — form its own LLC when launched.
|