Consolidate 7 divisions to 3: Networking, Digital, Support

- Merge Infrastructure + Secure + Systems → SNS Networking (Business #1)
- Merge Web + Software + Cloud → SNS Digital (planned)
- SNS Support unchanged (planned)
- Add infra/ folder with 16 FOSS-first buildable designs
- Update all agent knowledge, division briefs, legal structure
- Restructure businesses/ from 7 to 3 operating folders

ai-core/agents/chief/IDENTITY.md

@@ -21,5 +21,5 @@ into results.
 
 ## Scope
 I serve the **holding company** and, through it, every operating subsidiary
-(`01-infrastructure` active; `02`–`07` as they launch). My job scales by adding
-specialists beneath me — my role and the chain of command never change.
+(`01-networking` active; `02-digital` and `03-support` as they launch). My job
+scales by adding specialists beneath me — my role and the chain of command never change.

ai-core/agents/chief/MEMORY.md

@@ -7,10 +7,11 @@ Durable facts and standing decisions. Daily working history lives in `memory/YYY
   James**. Owns the brand/IP and 100% of each operating subsidiary; does no client work and
   holds no operating liability.
 - **Operating subsidiaries** (one LLC each, formed as each begins real work):
-  - `01-infrastructure` — **SNS Infrastructure LLC** — networking/cabling/wireless — **ACTIVE, Business #1**.
-  - `02-secure`, `03-support`, `04-systems`, `05-cloud`, `06-web`, `07-software` — planned.
+  - `01-networking` — **SNS Networking LLC** — physical networking, security, on-prem compute — **ACTIVE, Business #1**.
+  - `02-digital` — **SNS Digital LLC** — code, cloud, web, hosting, apps — planned.
+  - `03-support` — **SNS Support LLC** — managed services, RMM, SLAs — planned.
 - **Stage:** pre-revenue. Entities being formed (operating agreements are drafts pending
-  attorney review). Focus is standing up SNS Infrastructure.
+  attorney review). Focus is standing up SNS Networking.
 - **Brand promise:** Reliable Technology. Honest Recommendations. Professional Execution.
 - **Values:** Integrity, Excellence, Simplicity, Security, Stewardship.
 

ai-core/agents/chief/USER.md

@@ -10,8 +10,8 @@ The person I serve.
 
 ## What Sam is building
 A holding company that owns one operating subsidiary LLC per division. Business #1,
-**SNS Infrastructure LLC** (`01-infrastructure`), is the active focus; Secure, Support,
-Systems, Cloud, Web, and Software follow as each earns its launch. Current stage is
+**SNS Networking LLC** (`01-networking`), is the active focus; Digital and Support
+follow as each earns its launch. Current stage is
 **pre-revenue** — forming entities and standing up the first business.
 
 ## How Sam wants to be worked with
@@ -26,7 +26,7 @@ Systems, Cloud, Web, and Software follow as each earns its launch. Current stage
   now, AWS later) and cares what things cost.
 
 ## Sam's standing priorities
-1. Get SNS Infrastructure legally formed and operating self-sufficiently.
+1. Get SNS Networking legally formed and operating self-sufficiently.
 2. Keep the entity/liability structure clean (no commingling; approval gates hold).
 3. Build reproducible systems that move from `ws` to AWS unchanged.
 4. Only add capability (agents, tools, services) when the business actually needs it.

ai-core/agents/chief/knowledge/businesses.md

@@ -9,29 +9,24 @@ clean. When a request or a business report comes in, I check it against these sc
 | # | Entity | Scope — what it does | Boundary — what it does NOT | Liability | Status |
 |---|--------|----------------------|-----------------------------|-----------|--------|
 | 00 | **SnS Network Solutions Holdings LLC** (parent) | Owns brand/IP + 100% of each subsidiary | No client work; no operating liability | None (by design) | — |
-| 01 | **SNS Infrastructure LLC** | Structured cabling, LAN/networking, wireless — the physical wire and foundation | Not cameras/security (Secure), not servers/OS (Systems), not cloud (Cloud) | High (physical/on-site) | **ACTIVE (Business #1)** |
-| 02 | **SNS Secure LLC** | Cameras, access control, alarms (physical security) **+** cybersecurity (audits, firewall, monitoring, incident response) | Not the base LAN (that's Infrastructure) | High (physical + cyber E&O) | Planned |
-| 03 | **SNS Support LLC** | Managed services, helpdesk, RMM, monitoring, SLAs — maintains what the others build. **ALL recurring/managed contracts live here** | Not net-new build (that's the builder division) | Med–High (SLA) | Planned |
-| 04 | **SNS Systems LLC** | On-prem servers, Linux, virtualization, on-prem compute/storage | Not the wire (Infra), not off-prem (Cloud), not ongoing management (Support) | Medium | Planned |
-| 05 | **SNS Cloud LLC** | AWS/Azure, hybrid, off-prem compute, migrations | Not on-prem (Systems); managed cloud is handed to Support | Medium | Planned |
-| 06 | **SNS Web LLC** | Websites, hosting, domains, digital presence | Managed hosting SLAs coordinate with Support | Low–Med | Planned |
-| 07 | **SNS Software LLC** | Custom apps, automation, integrations (client owns the code) | Not off-the-shelf resale | Medium | Planned |
+| 01 | **SNS Networking LLC** | Physical networking, cabling, wireless, security (cameras, access control, cyber), on-prem servers/virtualization/Linux — if it touches the network, protects it, or runs on-prem compute | Not cloud/off-prem (Digital), not recurring managed contracts (Support), not websites/apps/code (Digital) | High (physical + cyber E&O) | **ACTIVE (Business #1)** |
+| 02 | **SNS Digital LLC** | Cloud infrastructure (AWS/Azure), websites, hosting, custom software, automation, CI/CD — anything code, cloud, or web | Not physical/on-site work (Networking), not recurring managed contracts (Support) | Medium (professional E&O) | Planned |
+| 03 | **SNS Support LLC** | Managed services, helpdesk, RMM, monitoring, SLAs — maintains what Networking and Digital build. **ALL recurring/managed contracts live here** | Not net-new build (that's Networking or Digital) | Med–High (SLA) | Planned |
 
 ## Boundary rules (the lines I enforce)
-- **Build vs. maintain:** a division *builds*; **Support** *maintains*. Any recurring or
-  managed contract belongs to Support — not the builder.
-- **Where the compute lives:** the wire = **Infrastructure** · on-prem servers = **Systems**
-  · off-prem = **Cloud**.
-- **Security is its own entity:** cameras / access control / cyber = **Secure**, even on an
-  Infrastructure job site.
-- **One job may touch several entities** — then it is **split**, and each part is scoped,
+- **Build vs. maintain:** Networking and Digital *build*; **Support** *maintains*. Any
+  recurring or managed contract belongs to Support — not the builder.
+- **Physical vs. digital:** On-site work (wire, servers, cameras, firewalls) =
+  **Networking**. Remote/code/cloud work (apps, websites, AWS) = **Digital**.
+- **One job may touch multiple entities** — then it is **split**, and each part is scoped,
   contracted, and billed under its own LLC. Never run one entity's work under another's name.
 
 ## Scope-bleed examples (catch and correct these)
-- A camera install being run under Infrastructure → belongs to **Secure**.
-- A "manage our network monthly" ask landing on Infrastructure → the managed part is **Support**.
-- A cloud migration filed under Systems → **Cloud**.
-- A hosting-with-SLA website job under Web → build is **Web**, the SLA/managed part is **Support**.
+- A "manage our network monthly" ask landing on Networking → the managed part is **Support**.
+- A cloud migration filed under Networking → belongs to **Digital**.
+- A hosting-with-SLA website job under Digital → build is **Digital**, the SLA/managed part is **Support**.
+- A camera install being scoped as Digital work → physical install belongs to **Networking**.
+- A client wanting a custom app + on-prem server → server is **Networking**, app is **Digital**.
 
 ## What each business reports on (when it reports)
 Work in progress · new requests/leads · blockers · anything crossing entity lines · anything

ai-core/agents/chief/knowledge/finances.md

@@ -15,9 +15,9 @@
 | Business Entity Report | ~$32 every 2 years, per entity |
 
 ## What $1,000 covers
-Comfortably: forming the **parent Holdings LLC** (~$95) and **SNS Infrastructure LLC** (~$95),
+Comfortably: forming the **parent Holdings LLC** (~$95) and **SNS Networking LLC** (~$95),
 with buffer for optional attorney review, a business bank account, and incidentals. It does
-**not** stretch to forming all seven subsidiaries at once — and it shouldn't (entities are
+**not** stretch to forming all three subsidiaries at once — and it shouldn't (entities are
 formed only as each begins real work).
 
 ## Rule for me (Chief)

ai-core/agents/chief/skills/pressure-test-opportunity/SKILL.md

@@ -14,7 +14,7 @@ good ones. This is analysis for Sam's decision, not a green light.
 4. **Reality check:** who is the customer (ICP), do they actually have this problem, and
    will they pay for it?
 5. **Rough economics:** cost, effort, expected return, and **opportunity cost** vs. Sam's
-   standing priority (stand up SNS Infrastructure first).
+   standing priority (stand up SNS Networking first).
 6. **If pursue:** the single smallest next step — ideally a test doable inside ~7 days.
 
 ## Output

ai-core/agents/scout/MEMORY.md

@@ -8,8 +8,7 @@ Durable facts and standing standards. Working history lives in `projects/researc
 
 ## Business context (enough to make research relevant)
 - SnS Network Solutions is an Indiana **holding company** (South Bend / St. Joseph County)
-  that owns operating subsidiaries: **Infrastructure** (active), plus Secure, Support,
-  Systems, Cloud, Web, Software.
+  that owns operating subsidiaries: **Networking** (active), plus Digital and Support.
 - Common research areas: Indiana business/licensing rules, vendor and pricing comparisons,
   competitors, tooling, and technology/regulatory questions relevant to those divisions.
 - Chief owns the full entity-scope detail; I just need enough context to research the right thing.

ai-core/agents/scribe/knowledge/style-and-standards.md

@@ -50,7 +50,7 @@ for diagrams/tables, and a plain-language path for non-expert readers.
   alternative where needed.
 
 ## Entity scoping
-Documents belong to a specific SNS LLC (Infrastructure, Secure, etc.) or the Holdings parent.
+Documents belong to a specific SNS LLC (Networking, Digital, Support) or the Holdings parent.
 Chief tells me which; I keep that entity's name and details consistent and never mix entities in
 one binding document unless it's explicitly a multi-party document.
 

ai-core/knowledge/sns.md

@@ -20,15 +20,11 @@ This is the parent company.
 
 The parent company represents engineering excellence and serves as the umbrella organization for all future divisions.
 
-Examples of future divisions include:
+The operating divisions are:
 
-- SNS Infrastructure
-- SNS Secure
-- SNS Systems
-- SNS Software
-- SNS Web
-- SNS Cloud
-- SNS Support
+- SNS Networking — physical networking, security, on-prem compute
+- SNS Digital — code, cloud, web, hosting, apps
+- SNS Support — managed services, RMM, SLAs
 
 The parent company should NEVER compete with its own divisions.
 
@@ -382,26 +378,14 @@ From structured cabling and Cisco networking to Linux systems, managed services,
 
 SnS Network Solutions
 
-├── SNS Infrastructure
-(Networking, Cabling, Wireless)
+├── SNS Networking
+(Physical networking, cabling, wireless, security, on-prem servers/virtualization)
 
-├── SNS Secure
-(Security Cameras, Access Control, Cyber Security)
-
-├── SNS Systems
-(Linux, Servers, Virtualization, Managed Services)
-
-├── SNS Software
-(Custom Business Applications)
-
-├── SNS Web
-(Websites, Hosting, Digital Presence)
-
-├── SNS Cloud
-(AWS, Azure, Hybrid Infrastructure)
+├── SNS Digital
+(Cloud infrastructure, websites, hosting, custom software, automation)
 
 └── SNS Support
-(Managed Services)
+(Managed services, RMM, monitoring, SLAs)
 
 ---
 

businesses/00-sns-holding/00-sns-holding.md

@@ -11,8 +11,8 @@
 - **Isn't:** an operating business. It does **no client work**, has **no employees
   doing billable work**, and carries **no operating liability**. Keeping it that
   way (no commingling, no client contracts) is what keeps the liability shield intact.
-- **Owns:** `01-infrastructure` (SNS Infrastructure LLC, active) and — as each
-  launches — `02-secure` … `07-software`.
+- **Owns:** `01-networking` (SNS Networking LLC, active) and — as each
+  launches — `02-digital`, `03-support`.
 
 ## TODO → Form the Holding Company (do FIRST — see legal-structure.md Steps 1–3, 6)
 - [ ] Confirm name availability on INBiz: **SnS Network Solutions Holdings LLC**
@@ -24,7 +24,7 @@
 - [ ] (Optional) Assumed business name if trading publicly as "SnS Network Solutions"
 
 ## TODO → Own the Subsidiaries
-- [ ] For each subsidiary: record **Holdings LLC as sole member** in its operating agreement
+- [ ] For each subsidiary (Networking, Digital, Support): record **Holdings LLC as sole member** in its operating agreement
 - [ ] Keep parent and subsidiary funds strictly separate (no commingling)
 - [ ] Hold the brand, domain, and core IP at the parent level
 

businesses/00-sns-holding/README.md

@@ -3,13 +3,15 @@
 **Entity:** SnS Network Solutions Holdings LLC · **Accent:** Parent Cyan `#10C8D8`
 
 The parent **holding company** — *not* an operating business. It owns the brand/IP
-and 100% of every subsidiary LLC (`01-infrastructure` … `07-software`), signs no
-client work, and carries no operating liability. That separation is what protects
-each subsidiary from the others' liability.
+and 100% of every subsidiary LLC, signs no client work, and carries no operating
+liability. That separation is what protects each subsidiary from the others' liability.
 
-This is its working folder (master brand assets + holding-company setup). It sits
-**unnumbered** on purpose — it's the owner of the numbered operating subsidiaries,
-not one of them.
+**Subsidiaries owned:**
+- `01-networking` — SNS Networking LLC (active)
+- `02-digital` — SNS Digital LLC (planned)
+- `03-support` — SNS Support LLC (planned)
+
+This is its working folder (master brand assets + holding-company setup).
 
 - Setup checklist → [`00-sns-holding.md`](./00-sns-holding.md)
 - Master brand sheet + logo prompt → [`branding.html`](./branding.html)

businesses/01-infrastructure/01-infrastructure.md

@@ -1,37 +0,0 @@
-# 01 · SNS Infrastructure — Scaffold / Research / TODO
-
-**Status:** Business #1 — **ACTIVE** · **Tagline:** *The Physical Foundation*
-**Entity:** SNS Infrastructure LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** High (physical / on-site low-voltage work)
-**Signature accent:** Signal Blue `#1E6FFF` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-infrastructure.md`](../../divisions/sns-infrastructure.md)
-
-> This division is furthest along — its scaffold/research/todo already lives in the
-> files below. This page is the index that ties them together.
-
-## Working Documents
-- [`../../divisions/sns-infrastructure.md`](../../divisions/sns-infrastructure.md) — formal brief / scope (in `divisions/`)
-- [`sns-infrastructure-hiring.md`](./sns-infrastructure-hiring.md) — operator hiring plan
-- [`operator-compensation-proposal.md`](./operator-compensation-proposal.md) — pay proposal
-- [`cash-flow-model.md`](./cash-flow-model.md) + [`cash-flow-model.csv`](./cash-flow-model.csv) — 12-month projection
-- [`branding-prompt.md`](./branding-prompt.md) — full logo prompt + variants
-- [`branding.html`](./branding.html) — color sheet + copy-ready logo prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Infrastructure LLC on INBiz (owner: Holdings LLC)
-- [ ] EIN + subsidiary operating agreement (Holdings as sole member)
-- [ ] Business bank account (separate — protects the liability shield)
-- [ ] Insurance: general liability + workers' comp (field/low-voltage class codes)
-- [ ] Confirm South Bend / St. Joseph County low-voltage / cabling licensing
-- [ ] Secure the ~$65–80k loan runway (personal guarantee likely)
-- [ ] Hire the builder-operator; set up Field Nation / Work Market for labor
-- [ ] Vendor accounts (Graybar, ADI, Wesco/Anixter) + Fluke certifier
-- [ ] Finalize logo from the branding prompt (deliver true vector)
-
-## Milestones
-Track build milestones here once the operator is onboarded and the plan is live
-(see hiring plan §11 "Standing On Its Own" for the trigger to start Business #2).
-
-## Legal & Insurance
-Store formation docs, EIN letter, operating agreement, and insurance policies in a
-`legal/` folder here when this splits into its own repo.

businesses/01-infrastructure/README.md

@@ -1,3 +0,0 @@
-# SNS Infrastructure
-
-See [`01-infrastructure.md`](./01-infrastructure.md) for scaffold, research, and TODO.

businesses/01-networking/01-networking.md

@@ -0,0 +1,77 @@
+# 01 · SNS Networking — Scaffold / Research / TODO
+
+**Status:** Business #1 — **ACTIVE** · **Tagline:** *The Connected Foundation*
+**Entity:** SNS Networking LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
+**Liability tier:** High (physical/on-site + cyber E&O)
+**Signature accent:** Signal Blue `#1E6FFF`
+**Formal brief:** [`../../divisions/sns-networking.md`](../../divisions/sns-networking.md)
+
+> **Consolidates:** former Infrastructure + Secure + Systems divisions into one entity.
+> If it touches the network, protects the network, or runs on-prem compute — it's Networking.
+
+## Scope
+
+**Physical networking & cabling**
+- Structured cabling (Cat6/6A, fiber) and certification
+- Enterprise networking (Cisco, MikroTik, Ubiquiti) — routing, switching, VLANs
+- Wireless design, site surveys, Wi-Fi deployment
+- Rack build-outs, patch panels, cable management, labeling
+- Network documentation: IP schemes, rack diagrams, cable maps
+
+**Security (physical + cyber)**
+- IP cameras (design, install, NVR/VMS), access control, alarms
+- Firewalls/UTM, VPN, network segmentation
+- Security audits, hardening, monitoring, incident response
+- Awareness training
+
+**On-prem systems**
+- Linux server design, deployment, administration
+- Virtualization (Proxmox, KVM) and containers
+- Self-hosted infrastructure (identity, files, backups)
+- Storage, NAS/SAN, disaster-recovery design
+- Ansible automation for repeatable builds
+
+## Boundary Rules
+
+- **Build, don't maintain.** Project/build work lives here. Recurring managed contracts
+  (SLAs, monthly monitoring, helpdesk) belong to **SNS Support**.
+- **Not cloud.** Off-prem compute (AWS, Azure, hosted) belongs to **SNS Digital**.
+- **Not software/web.** Custom apps, websites, and hosting belong to **SNS Digital**.
+
+## Working Documents (carried from former Infrastructure)
+- [`sns-infrastructure-hiring.md`](./sns-infrastructure-hiring.md) — operator hiring plan
+- [`operator-compensation-proposal.md`](./operator-compensation-proposal.md) — pay proposal
+- [`cash-flow-model.md`](./cash-flow-model.md) + [`cash-flow-model.csv`](./cash-flow-model.csv) — 12-month projection
+- [`branding-prompt.md`](./branding-prompt.md) — logo prompt + variants
+
+## TODO → Launch
+- [ ] Confirm name availability: **SNS Networking LLC** (or retain SNS Infrastructure LLC and file assumed name)
+- [ ] Form LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
+- [ ] Business bank account (separate from Holdings)
+- [ ] Insurance: general liability + cyber E&O + workers' comp (field/low-voltage class)
+- [ ] Confirm Indiana low-voltage / alarm / security licensing requirements
+- [ ] Secure the ~$65–80k loan runway (personal guarantee likely)
+- [ ] Hire the builder-operator; set up Field Nation / Work Market for labor
+- [ ] Vendor accounts (Graybar, ADI, Wesco/Anixter) + Fluke certifier
+- [ ] Finalize combined logo/branding for the consolidated entity
+
+## TODO → Security Service Line (formerly SNS Secure)
+- [ ] Confirm Indiana alarm/security licensing — blocker for physical security work
+- [ ] Decide launch shape: physical-first, cyber-first, or both
+- [ ] Pick core product lines (cameras, access control, firewall/UTM vendors)
+- [ ] Draft pricing + service packages (project vs. monitoring handoff to Support)
+
+## TODO → Systems Service Line (formerly SNS Systems)
+- [ ] Define standard reference builds (hypervisor, backup, identity, monitoring)
+- [ ] Build the Ansible baseline / IaC repo
+- [ ] Pricing: project builds vs. handoff-to-Support maintenance
+
+## Milestones
+Track build milestones here once the operator is onboarded and the plan is live.
+
+## Legal & Insurance
+- **Licensing flag:** Indiana may require a state license to sell/install/monitor
+  burglar/fire/electronic security, access control, and CCTV — verify before physical
+  security work.
+- Store formation docs, EIN letter, operating agreement, licenses, and insurance
+  policies in `docs/` when this splits into its own repo.

businesses/01-networking/README.md

@@ -0,0 +1,3 @@
+# SNS Networking
+
+See [`01-networking.md`](./01-networking.md) for scaffold, research, and TODO.

businesses/02-digital/02-digital.md

@@ -0,0 +1,68 @@
+# 02 · SNS Digital — Scaffold / Research / TODO
+
+**Status:** Planned · **Tagline:** *Engineered for the Cloud*
+**Entity:** SNS Digital LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
+**Liability tier:** Medium (professional E&O — all remote/keyboard work)
+**Signature accent:** Sky `#38BDF8`
+**Formal brief:** [`../../divisions/sns-digital.md`](../../divisions/sns-digital.md)
+
+> **Consolidates:** former Web + Software + Cloud divisions into one entity.
+> If it's code, cloud, or a website — it's Digital.
+
+## Scope
+
+**Cloud infrastructure**
+- AWS/Azure architecture and deployment
+- Hybrid infrastructure (on-prem ↔ cloud) and migrations
+- Infrastructure-as-code, automation, CI/CD
+- Cloud networking, security, cost optimization
+- Backup, DR, business-continuity in the cloud
+
+**Web & hosting**
+- Website design and development (open-source stacks)
+- Managed/self-hosted hosting and domains
+- Email and DNS setup
+- Performance, SEO fundamentals, accessibility compliance
+- Maintenance and content update workflows
+
+**Custom software**
+- Custom web/business applications
+- Business process automation and internal tooling
+- API integrations between existing systems
+- Data pipelines, reporting, dashboards
+- Scripting/automation handed off with documentation
+
+## Boundary Rules
+
+- **Build, don't maintain.** Project/build work lives here. Recurring managed contracts
+  (hosting SLAs, monitoring, helpdesk) belong to **SNS Support**.
+- **Not physical.** On-site networking, servers, cabling, security cameras belong to
+  **SNS Networking**.
+- **IP terms matter.** The parent favors client code ownership (open-standards principle) —
+  specify who owns delivered code in every contract.
+- **"SNS" collision.** Also = AWS Simple Notification Service — keep technical
+  proposals/docs unambiguous.
+
+## TODO → Plan
+- [ ] Define the standard tech stack: Hugo/static, WordPress (if forced), Docker Compose
+- [ ] Standardize IaC tooling (Terraform) + CI/CD baseline (Gitea Actions + KESTRA)
+- [ ] AWS landing-zone / account-structure templates
+- [ ] Standard contract with explicit IP/ownership + licensing terms — attorney review
+- [ ] Pricing models: project fixed-bid, time-and-materials, hosting/maintenance tiers
+- [ ] Accessibility (WCAG) baseline as standard deliverable for web work
+- [ ] Get E&O / professional liability insurance quotes
+- [ ] Finalize combined logo/branding
+
+## TODO → Launch
+- [ ] Form SNS Digital LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
+- [ ] Separate business bank account
+- [ ] Bind E&O / professional liability insurance
+- [ ] Domain/DNS/email provisioning workflow
+
+## Milestones
+_TBD — populate once the plan above is complete._
+
+## Legal & Insurance
+- All professional/E&O liability. No physical premises risk.
+- Define cloud account ownership up front per client (client-owned preferred).
+- Store formation docs, client contracts (IP terms), and insurance in `docs/`.

businesses/02-digital/README.md

@@ -0,0 +1,3 @@
+# SNS Digital
+
+See [`02-digital.md`](./02-digital.md) for scaffold, research, and TODO.

businesses/02-secure/02-secure.md

@@ -1,38 +0,0 @@
-# 02 · SNS Secure — Scaffold / Research / TODO
-
-**Status:** Planned · natural **Business #2** front-runner · **Tagline:** *Protected by Design*
-**Entity:** SNS Secure LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **High** — highest combined exposure of any division (physical install + cyber E&O)
-**Signature accent:** Amber `#F5A623` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-secure.md`](../../divisions/sns-secure.md)
-
-## Scaffold / Research
-- **Two service lines, two risk profiles:**
-  - *Physical* — IP cameras (design/install, NVR/VMS), access control, alarm/intrusion.
-  - *Cyber* — audits, hardening, firewall/UTM, monitoring, incident response, training.
-- **Insurance is split:** general liability (physical install) **+** cyber errors & omissions (E&O). Different products.
-- **Licensing flag:** 2026 guidance suggests Indiana now requires a **state license to sell/install/monitor** burglar/fire/electronic security, access control, and CCTV — **verify before any physical work**.
-- **Possible future split:** *Secure (Physical)* vs. *Secure (Cyber)*.
-- Depends on **00-Infrastructure** as the network substrate; sells into the same client base.
-
-## TODO → Plan (do before creating milestones)
-- [ ] Confirm Indiana alarm/security licensing requirements (state + local) — blocker for physical work
-- [ ] Decide launch shape: physical-first, cyber-first, or both
-- [ ] Get insurance quotes: GL **and** cyber E&O
-- [ ] Pick core product lines / vendor partners (cameras, access control, firewall/UTM)
-- [ ] Draft pricing + service packages (project vs. monitoring/recurring)
-- [ ] Define go-to-market (cross-sell from Infrastructure clients?)
-- [ ] Staffing: certified installer(s) + cyber skillset (or contractor model)
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Secure LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
-- [ ] Separate business bank account
-- [ ] Bind GL + cyber E&O insurance
-- [ ] Obtain required security/alarm license(s)
-
-## Milestones
-_TBD — populate once the plan above is complete._
-
-## Legal & Insurance
-Store formation docs, licenses, and insurance policies in a `legal/` folder here.

businesses/02-secure/README.md

@@ -1,3 +0,0 @@
-# SNS Secure
-
-See [`02-secure.md`](./02-secure.md) for scaffold, research, and TODO.

businesses/03-support/03-support.md

@@ -1,28 +1,41 @@
 # 03 · SNS Support — Scaffold / Research / TODO
 
-**Status:** Planned · natural **Business #2/#3** candidate · **Tagline:** *Always On*
+**Status:** Planned · natural **Business #2** candidate · **Tagline:** *Always On*
 **Entity:** SNS Support LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **Medium–High** — SLA/contractual exposure + recurring revenue worth ring-fencing
-**Signature accent:** Orange `#F97316` — see [`branding.html`](./branding.html)
+**Liability tier:** Medium–High (SLA/contractual exposure + recurring revenue worth ring-fencing)
+**Signature accent:** Orange `#F97316`
 **Formal brief:** [`../../divisions/sns-support.md`](../../divisions/sns-support.md)
 
-## Scaffold / Research
-- **The recurring-revenue engine** — maintains what every other division builds; where the brand's "long-term partnership" promise actually lives.
-- **Consolidation rule:** ALL managed-service contracts live here (pulling the overlaps out of Systems and Cloud). Systems/Cloud build; Support maintains.
-- **Services:** managed IT / helpdesk, RMM, patch management, backup monitoring + DR testing, SLA response/escalation, recurring health reporting.
-- **Main risks:** downtime and data-loss claims → SLA terms + E&O coverage are critical.
-- Turns one-time projects from all divisions into durable monthly relationships.
+## Scope
 
-## TODO → Plan (do before creating milestones)
+The **recurring-revenue engine** — maintains what Networking and Digital build.
+Where the brand's "long-term partnership" promise actually lives.
+
+**Services:**
+- Managed IT / helpdesk and remote monitoring (RMM)
+- Patch management and preventive maintenance
+- Backup monitoring and disaster-recovery testing
+- SLA-based response and escalation
+- Recurring documentation and health reporting
+- Monitoring, alerting, and uptime management
+
+## Boundary Rules
+
+- **Maintain, don't build.** Net-new build work (networking, cloud, apps) belongs to
+  **Networking** or **Digital**. Support takes over after handoff.
+- **ALL recurring/managed contracts live here.** This is the single home for SLA-based
+  work, regardless of which division built the original system.
+- Turns one-time projects from Networking and Digital into durable monthly relationships.
+
+## TODO → Plan
 - [ ] Define SLA tiers (response/resolution times, coverage hours) + pricing per seat/device/site
-- [ ] Choose RMM + PSA/ticketing + backup/monitoring toolstack
-- [ ] Draft the managed-services agreement (SLA, liability caps, data handling) — attorney review
+- [ ] Choose RMM + PSA/ticketing + backup/monitoring toolstack (MeshCentral, Prometheus, PBS)
+- [ ] Draft managed-services agreement (SLA, liability caps, data handling) — attorney review
 - [ ] Decide staffing / after-hours coverage model (in-house vs. contracted NOC)
-- [ ] Map cross-sell handoff from Infrastructure/Systems/Cloud projects
+- [ ] Map cross-sell handoff from Networking and Digital projects
 - [ ] Get E&O insurance quotes
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
 
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
+## TODO → Launch
 - [ ] Form SNS Support LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
 - [ ] Separate business bank account
 - [ ] Bind E&O + general liability insurance
@@ -31,4 +44,6 @@
 _TBD — populate once the plan above is complete._
 
 ## Legal & Insurance
-Store formation docs, client MSAs/SLAs, and insurance policies in a `legal/` folder here.
+- SLA commitments create contractual exposure; downtime and data-loss claims are the main risks.
+- Contracts and E&O coverage are critical.
+- Store formation docs, client MSAs/SLAs, and insurance policies in `docs/`.

businesses/04-systems/04-systems.md

@@ -1,33 +0,0 @@
-# 04 · SNS Systems — Scaffold / Research / TODO
-
-**Status:** Planned · **Tagline:** *Systems That Endure*
-**Entity:** SNS Systems LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **Medium** — mostly configuration/professional work; E&O matters more than premises liability
-**Signature accent:** Emerald `#10B981` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-systems.md`](../../divisions/sns-systems.md)
-
-## Scaffold / Research
-- **The on-prem compute layer** — the clearest expression of the parent's open-source, Linux-first philosophy.
-- **Services:** Linux server design/admin, virtualization (Proxmox, KVM, VMware) + containers, self-hosted infra (mail, files, identity, backups), storage/NAS/SAN + DR design, Ansible automation for repeatable documented builds.
-- **Boundary line:** Systems = on-prem servers/OS/virtualization. Infrastructure = the wire/LAN. Cloud = off-prem compute.
-- **Managed work goes to Support**, not here — Systems builds, Support maintains.
-- Until active, can run as an assumed name of an existing operating sub or the parent.
-
-## TODO → Plan (do before creating milestones)
-- [ ] Define standard reference builds (hypervisor stack, backup stack, identity, monitoring)
-- [ ] Build the Ansible baseline / IaC repo for repeatable deployments
-- [ ] Pricing: project builds vs. handoff-to-Support maintenance
-- [ ] Vendor/hardware sourcing (servers, storage) + open-source stack decisions
-- [ ] Get E&O insurance quotes
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Systems LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
-- [ ] Separate business bank account
-- [ ] Bind E&O + general liability insurance
-
-## Milestones
-_TBD — populate once the plan above is complete._
-
-## Legal & Insurance
-Store formation docs and insurance policies in a `legal/` folder here.

businesses/04-systems/README.md

@@ -1,3 +0,0 @@
-# SNS Systems
-
-See [`04-systems.md`](./04-systems.md) for scaffold, research, and TODO.

businesses/04-systems/branding.html

@@ -1,78 +0,0 @@
-<!DOCTYPE html>
-<!-- SNS Systems — color scheme + logo prompt. Inherits parent brand (../../ai-core/knowledge/sns.md). -->
-<html lang="en">
-<head>
-<meta charset="UTF-8">
-<meta name="viewport" content="width=device-width, initial-scale=1.0">
-<title>SNS Systems — Brand Sheet</title>
-<style>
-  :root{--navy:#0A1628;--darkgray:#20252B;--white:#F6F7F9;--parent-cyan:#10C8D8;--accent:#10B981;/* Emerald */}
-  *{box-sizing:border-box;margin:0;padding:0}
-  body{background:var(--navy);color:var(--white);font-family:"IBM Plex Sans",Inter,system-ui,Arial,sans-serif;line-height:1.5;padding:48px 24px}
-  .wrap{max-width:920px;margin:0 auto}
-  h1{font-family:Oxanium,Sora,Rajdhani,system-ui,sans-serif;font-weight:700;font-size:2.2rem;letter-spacing:.5px}
-  h1 .light{font-weight:300;color:var(--accent)}
-  .tag{color:var(--parent-cyan);font-size:1.05rem;margin:4px 0}
-  .accent-bar{height:6px;width:120px;background:var(--accent);border-radius:3px;margin:14px 0 32px}
-  h2{font-family:Oxanium,Sora,sans-serif;font-weight:600;font-size:1.15rem;margin:34px 0 14px;text-transform:uppercase;letter-spacing:1.5px}
-  .grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:14px}
-  .sw{border-radius:10px;overflow:hidden;border:1px solid rgba(255,255,255,.1)}
-  .chip{height:88px}
-  .meta{padding:10px 12px;background:var(--darkgray);font-size:.82rem}
-  .meta b{display:block;font-size:.9rem;margin-bottom:2px}
-  .hex{font-family:"IBM Plex Mono",monospace;color:var(--parent-cyan)}
-  .signature{grid-column:1/-1}
-  .signature .chip{height:120px;display:flex;align-items:flex-end;padding:12px}
-  .signature .lbl{background:rgba(10,22,40,.55);color:#fff;padding:4px 10px;border-radius:6px;font-size:.8rem}
-  .type{background:var(--darkgray);border-radius:10px;padding:18px 20px}
-  .type p{margin:4px 0;font-size:.95rem}
-  .promptbox{position:relative;background:#0d1a30;border:1px solid rgba(16,185,129,.4);border-radius:10px;padding:20px;margin-top:12px}
-  pre{white-space:pre-wrap;font-family:"IBM Plex Mono",ui-monospace,monospace;font-size:.85rem;color:#dfe7f5}
-  button{position:absolute;top:12px;right:12px;background:var(--accent);color:#06231a;border:0;padding:8px 14px;border-radius:6px;font-size:.8rem;cursor:pointer;font-weight:700}
-  button:active{transform:translateY(1px)}
-</style>
-</head>
-<body>
-<div class="wrap">
-  <h1>SNS <span class="light">Systems</span></h1>
-  <div class="tag">Systems That Endure</div>
-  <div class="accent-bar"></div>
-
-  <h2>Signature Accent</h2>
-  <div class="grid">
-    <div class="sw signature"><div class="chip" style="background:#10B981"><span class="lbl">Emerald &nbsp; <span class="hex">#10B981</span></span></div></div>
-  </div>
-
-  <h2>Base Palette (constant across all SNS brands)</h2>
-  <div class="grid">
-    <div class="sw"><div class="chip" style="background:#0A1628"></div><div class="meta"><b>Primary Navy</b><span class="hex">#0A1628</span></div></div>
-    <div class="sw"><div class="chip" style="background:#20252B"></div><div class="meta"><b>Dark Gray</b><span class="hex">#20252B</span></div></div>
-    <div class="sw"><div class="chip" style="background:#F6F7F9"></div><div class="meta" style="color:#20252B;background:#F6F7F9"><b>White</b><span class="hex" style="color:#00A8C6">#F6F7F9</span></div></div>
-    <div class="sw"><div class="chip" style="background:#10C8D8"></div><div class="meta"><b>Parent Cyan</b><span class="hex">#10C8D8</span></div></div>
-  </div>
-
-  <h2>Typography</h2>
-  <div class="type">
-    <p><b>Display:</b> Oxanium / Sora / Rajdhani — geometric, "SNS" heavier.</p>
-    <p><b>Body:</b> IBM Plex Sans / Inter — clean, highly legible.</p>
-    <p><b>Rule:</b> flat, no gradients, works in 1-color, black &amp; white, embroidery, laser, vinyl.</p>
-  </div>
-
-  <h2>ChatGPT Logo Prompt</h2>
-  <div class="promptbox">
-    <button onclick="navigator.clipboard.writeText(document.getElementById('p').innerText)">Copy</button>
-    <pre id="p">Design a minimal, geometric logo for "SNS Systems," a professional Linux server, virtualization, and systems-engineering company. Flat vector style, no gradients, no 3D, no shadows — clean, precise, architectural and timeless, like the mark of a serious engineering firm rather than consumer tech.
-
-Symbol: an abstract geometric mark suggesting stable, enduring layered systems — precise stacked modular blocks forming a solid column or module, implying servers and durable infrastructure abstractly. Engineered, modular, and recognizable without text.
-
-Color: deep navy #0A1628 as the primary, a single emerald accent #10B981, and white #F6F7F9. Two colors maximum. Must also read cleanly in solid one-color and in pure black-and-white.
-
-Typography: pair the icon with a clean geometric sans-serif wordmark "SNS Systems" (in the style of Oxanium / Sora / IBM Plex Sans) — "SNS" heavier, "Systems" lighter.
-
-Layout: horizontal lockup, icon left and wordmark right, on a plain flat background. High contrast, generous negative space, centered, logo-sheet presentation.
-
-Avoid: literal server towers, penguins/Tux, computer monitors, terminals, gears, globes, lightning bolts, clip art, gradients, drop shadows, mascots, and generic IT imagery.</pre>
-  </div>
-</div>
-</body>
-</html>

businesses/05-cloud/05-cloud.md

@@ -1,34 +0,0 @@
-# 05 · SNS Cloud — Scaffold / Research / TODO
-
-**Status:** Planned · **Tagline:** *Infrastructure Without Limits*
-**Entity:** SNS Cloud LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **Medium** — professional liability; client cloud spend + data handling create fiduciary/contractual responsibility
-**Signature accent:** Sky `#38BDF8` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-cloud.md`](../../divisions/sns-cloud.md)
-
-## Scaffold / Research
-- **The scale layer** — anything hosted off-premises; the scalable extension of SNS Systems.
-- **Services:** AWS/Azure architecture + deployment, hybrid (on-prem ↔ cloud) migration, IaC + CI/CD automation, cloud networking/security/cost optimization, backup/DR/business-continuity in the cloud.
-- **Boundary line:** Cloud = off-prem compute. Systems = on-prem. Infrastructure = the LAN/wire.
-- **Naming caution:** "SNS" also = **AWS Simple Notification Service** — keep technical proposals/docs unambiguous.
-- **Define account ownership** up front — who owns the client's cloud account (client-owned preferred, per open-standards principle).
-
-## TODO → Plan (do before creating milestones)
-- [ ] Standardize IaC tooling (Terraform/CloudFormation) + CI/CD baseline
-- [ ] Define landing-zone / account-structure + security baseline templates
-- [ ] Pricing: project vs. managed cloud (coordinate managed with Support)
-- [ ] Decide primary platform focus (AWS-first per parent's stated preference)
-- [ ] Cost-optimization / billing-transparency offering
-- [ ] Get E&O insurance quotes
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Cloud LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
-- [ ] Separate business bank account
-- [ ] Bind E&O + general liability insurance
-
-## Milestones
-_TBD — populate once the plan above is complete._
-
-## Legal & Insurance
-Store formation docs and insurance policies in a `legal/` folder here.

businesses/05-cloud/README.md

@@ -1,3 +0,0 @@
-# SNS Cloud
-
-See [`05-cloud.md`](./05-cloud.md) for scaffold, research, and TODO.

businesses/06-web/06-web.md

@@ -1,33 +0,0 @@
-# 06 · SNS Web — Scaffold / Research / TODO
-
-**Status:** Planned · **Tagline:** *Your Presence, Engineered*
-**Entity:** SNS Web LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **Low–Medium** — mainly professional liability; uptime/SLA terms if hosting
-**Signature accent:** Magenta `#EC4899` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-web.md`](../../divisions/sns-web.md)
-
-## Scaffold / Research
-- **The public-facing layer** — websites/hosting/presence treated as engineered infrastructure, not disposable design work. Often the **entry-point service** that leads clients toward Infrastructure, Systems, or Support.
-- **Services:** site design/dev (favor open-source stacks), managed/self-hosted hosting + domains, email/DNS, performance + SEO fundamentals + **accessibility compliance**, maintenance/content workflows.
-- Hosting introduces recurring-revenue + data-responsibility → **coordinate managed hosting SLAs with SNS Support**.
-- Lowest liability of the divisions — a candidate for early, low-risk revenue.
-
-## TODO → Plan (do before creating milestones)
-- [ ] Pick the standard open-source stack (CMS/static/framework) + hosting model
-- [ ] Define packages: build-only vs. build + managed hosting/maintenance
-- [ ] Accessibility (WCAG) baseline as a standard deliverable
-- [ ] Pricing + recurring hosting/maintenance tiers (coordinate with Support)
-- [ ] Domain/DNS/email provisioning workflow
-- [ ] Get professional liability insurance quotes
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Web LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
-- [ ] Separate business bank account
-- [ ] Bind professional liability insurance
-
-## Milestones
-_TBD — populate once the plan above is complete._
-
-## Legal & Insurance
-Store formation docs and insurance policies in a `legal/` folder here.

businesses/06-web/README.md

@@ -1,3 +0,0 @@
-# SNS Web
-
-See [`06-web.md`](./06-web.md) for scaffold, research, and TODO.

businesses/07-software/07-software.md

@@ -1,32 +0,0 @@
-# 07 · SNS Software — Scaffold / Research / TODO
-
-**Status:** Planned · **Tagline:** *Software Engineered to Fit*
-**Entity:** SNS Software LLC (operating subsidiary of SnS Network Solutions Holdings LLC)
-**Liability tier:** **Medium** — professional liability / E&O; IP ownership + licensing terms matter
-**Signature accent:** Violet `#7C5CFC` — see [`branding.html`](./branding.html)
-**Formal brief:** [`../../divisions/sns-software.md`](../../divisions/sns-software.md)
-
-## Scaffold / Research
-- **The problem-solving layer** — custom business applications + automation built to solve a specific client problem; not off-the-shelf products resold.
-- **Services:** custom web/business apps, business-process automation + internal tooling, API integrations between existing systems, data pipelines/reporting/dashboards, scripting/automation handed off with documentation.
-- **IP terms are the key contract issue:** the parent favors **client code ownership** (open-standards principle) — specify who owns delivered code in every contract.
-- Until active, can run as an assumed name of an existing operating sub.
-
-## TODO → Plan (do before creating milestones)
-- [ ] Define the standard stack + delivery process (repos, CI/CD, handoff docs)
-- [ ] Standard contract with explicit IP/ownership + licensing terms — attorney review
-- [ ] Pricing model: fixed-bid vs. time-and-materials vs. retainer
-- [ ] Decide scope guardrails (avoid open-ended custom builds without change control)
-- [ ] Get E&O / professional liability insurance quotes
-- [ ] Finalize logo from [`branding.html`](./branding.html) prompt
-
-## TODO → Launch (see [`../../divisions/legal-structure.md`](../../divisions/legal-structure.md))
-- [ ] Form SNS Software LLC on INBiz (owner: Holdings LLC) · EIN · operating agreement
-- [ ] Separate business bank account
-- [ ] Bind E&O / professional liability insurance
-
-## Milestones
-_TBD — populate once the plan above is complete._
-
-## Legal & Insurance
-Store formation docs, client contracts (IP terms), and insurance policies in a `legal/` folder here.

businesses/07-software/README.md

@@ -1,3 +0,0 @@
-# SNS Software
-
-See [`07-software.md`](./07-software.md) for scaffold, research, and TODO.

businesses/README.md

@@ -2,8 +2,7 @@
 
 The **parent holding company** plus its **operating subsidiaries**. `divisions/`
 holds the formal one-page briefs; the working scaffold, research, todo, branding,
-and (later) milestones live here. Each subsidiary is a self-contained unit that can
-lift out into its own repo (with its own `legal/` folder) when it launches.
+and (later) milestones live here.
 
 ## Parent (holding company — not an operating business)
 
@@ -11,18 +10,26 @@ lift out into its own repo (with its own `legal/` folder) when it launches.
 |--------|--------|--------|------|
 | [`00-sns-holding/`](./00-sns-holding/) | SnS Network Solutions Holdings LLC | Parent Cyan `#10C8D8` | Owns the brand + 100% of every subsidiary; no client work, no operating liability |
 
-## Operating subsidiaries (numbered by importance)
+## Operating subsidiaries
 
-| # | Business | Tagline | Accent | Status |
-|---|----------|---------|--------|--------|
-| [01](./01-infrastructure/) | SNS Infrastructure | The Physical Foundation | Signal Blue `#1E6FFF` | **Active** |
-| [02](./02-secure/) | SNS Secure | Protected by Design | Amber `#F5A623` | Planned |
-| [03](./03-support/) | SNS Support | Always On | Orange `#F97316` | Planned |
-| [04](./04-systems/) | SNS Systems | Systems That Endure | Emerald `#10B981` | Planned |
-| [05](./05-cloud/) | SNS Cloud | Infrastructure Without Limits | Sky `#38BDF8` | Planned |
-| [06](./06-web/) | SNS Web | Your Presence, Engineered | Magenta `#EC4899` | Planned |
-| [07](./07-software/) | SNS Software | Software Engineered to Fit | Violet `#7C5CFC` | Planned |
+| # | Business | Tagline | Accent | Combines (former divisions) | Status |
+|---|----------|---------|--------|----------------------------|--------|
+| [01](./01-networking/) | SNS Networking | The Connected Foundation | Signal Blue `#1E6FFF` | Infrastructure + Secure + Systems | **Active** |
+| [02](./02-digital/) | SNS Digital | Engineered for the Cloud | Sky `#38BDF8` | Web + Software + Cloud | Planned |
+| [03](./03-support/) | SNS Support | Always On | Orange `#F97316` | Unchanged | Planned |
 
-Each folder contains: a scaffold/todo doc, a `branding.html` color sheet + logo
-prompt, a `branding/` assets folder, and a `README.md`. Milestones get added once
-the plan is set.
+## Why 3 instead of 7
+
+- **Networking** covers everything physical + on-prem: same job site, same skill set,
+  same insurance pool (GL + cyber E&O). Cabling, firewalls, cameras, and servers are
+  one delivery team.
+- **Digital** covers everything remote/code/cloud: same delivery model (keyboard, not
+  ladder), same insurance category (professional E&O). Cloud infra, websites, and
+  custom apps are one team.
+- **Support** stays separate: it's the only division with recurring-revenue SLAs and a
+  different contract structure (ongoing responsibility vs. project-and-done).
+
+## Folder contents
+
+Each folder contains: a scaffold/todo doc, branding assets, and working documents.
+Milestones get added once the plan is set.

divisions/README.md

@@ -13,72 +13,58 @@ real billable work** — not all at once (per-entity bookkeeping is the real cos
 
 **Formal documents in this folder:**
 - [`sns-network-solutions.md`](./sns-network-solutions.md) — parent company brief
-- [`sns-infrastructure.md`](./sns-infrastructure.md) + the six division briefs below
+- [`sns-networking.md`](./sns-networking.md), [`sns-digital.md`](./sns-digital.md), [`sns-support.md`](./sns-support.md) — division briefs
 - [`legal-structure.md`](./legal-structure.md) — Indiana holding-company formation plan
 - [`investment-research.md`](./investment-research.md) — owner investment research (reference)
 
 > Full brand foundation lives at [`../ai-core/knowledge/sns.md`](../ai-core/knowledge/sns.md); working scaffold, branding,
 > and milestones live under [`../businesses/`](../businesses/).
 
-> **Status:** **SNS Infrastructure is Business #1 and now lives in its own folder:
-> [`../businesses/01-infrastructure/`](../businesses/01-infrastructure/).** The owner
-> will stand it up and get it running self-sufficiently — intentionally kept
-> right-sized, not scaled aggressively — before starting Business #2.
+> **Status:** **SNS Networking is Business #1 and lives in:
+> [`../businesses/01-networking/`](../businesses/01-networking/).** The owner
+> will stand it up and get it running self-sufficiently before starting Business #2.
 
 ---
 
 ## Division Index
 
 **Launch order is sequential and owner-chosen — one business at a time.**
-Business #1 is **SNS Infrastructure** (active). When it stands on its own, the
-owner selects Business #2. The **liability tier** below is a *separate* signal: it
-tells you how urgently each division needs its own LLC *once launched* (and
-suggests a sensible order), but it is **not** a committed launch sequence.
+Business #1 is **SNS Networking** (active). When it stands on its own, the
+owner selects Business #2.
 
-| Order | Division | Entity | Focus | Tagline | Liability Tier |
-|-------|----------|--------|-------|---------|----------------|
-| **#1 — ACTIVE** | [SNS Infrastructure](./sns-infrastructure.md) | SNS Infrastructure LLC | Networking, cabling, wireless | *The Physical Foundation* | High (physical/on-site) |
-| #2+ (TBD) | [SNS Secure](./sns-secure.md) | SNS Secure LLC | Cameras, access control, cyber | *Protected by Design* | High (physical + cyber E&O) |
-| #2+ (TBD) | [SNS Support](./sns-support.md) | SNS Support LLC | Managed services | *Always On* | Medium–High (SLA) |
-| #2+ (TBD) | [SNS Systems](./sns-systems.md) | SNS Systems LLC | Linux, servers, virtualization | *Systems That Endure* | Medium |
-| #2+ (TBD) | [SNS Cloud](./sns-cloud.md) | SNS Cloud LLC | AWS, Azure, hybrid | *Infrastructure Without Limits* | Medium |
-| #2+ (TBD) | [SNS Web](./sns-web.md) | SNS Web LLC | Sites, hosting, presence | *Your Presence, Engineered* | Low–Medium |
-| #2+ (TBD) | [SNS Software](./sns-software.md) | SNS Software LLC | Custom applications | *Software Engineered to Fit* | Medium |
-
-When the owner does pick Business #2, the higher liability tiers (Secure, Support)
-are the natural front-runners — but that's a suggestion, not a commitment. Full
-rationale in [`legal-structure.md`](./legal-structure.md).
+| # | Division | Entity | Combines | Focus | Tagline | Liability |
+|---|----------|--------|----------|-------|---------|-----------|
+| **01 — ACTIVE** | [SNS Networking](./sns-networking.md) | SNS Networking LLC | Infra + Secure + Systems | Physical networking, security, on-prem compute | *The Connected Foundation* | High |
+| 02 (TBD) | [SNS Digital](./sns-digital.md) | SNS Digital LLC | Web + Software + Cloud | Code, cloud, websites, hosting, custom apps | *Engineered for the Cloud* | Medium |
+| 03 (TBD) | [SNS Support](./sns-support.md) | SNS Support LLC | — | Managed services, RMM, SLAs | *Always On* | Medium–High |
 
 ---
 
-## Boundary Notes (resolve before launch)
+## Why 3 Divisions (Not 7)
 
-These divisions overlap in the source brand doc and need clear service lines so
-they don't compete internally:
+The original 7-division model over-segmented for a pre-revenue solo operation.
+The consolidation groups by:
 
-- **Managed Services** appears under *Systems*, *Support*, and *Cloud*. Consolidate
-  all recurring/managed-service contracts under **SNS Support** as the single
-  "always-on" revenue engine; Systems and Cloud deliver project/build work that
-  Support then maintains.
-- **SNS Secure** blends physical security (cameras, access control — low-voltage
-  install) and cybersecurity (audits, monitoring, hardening) — different
-  insurance, licensing, and liability. Consider a future split into
-  *Secure (Physical)* and *Secure (Cyber)*.
-- **Cloud vs. Systems vs. Infrastructure** — draw the line at where compute lives:
-  Infrastructure = the wire and the LAN, Systems = on-prem servers/OS/virtualization,
-  Cloud = anything hosted off-prem.
+- **Delivery model:** Networking = on-site/physical. Digital = remote/keyboard. Support = ongoing/recurring.
+- **Insurance pool:** Networking = GL + cyber E&O + workers' comp. Digital = professional E&O only. Support = E&O + SLA contractual.
+- **Skill set:** Each division is one team, not fragments of work that share a job site.
+
+---
+
+## Boundary Rules
+
+- **Build vs. maintain:** Networking and Digital *build*; **Support** *maintains*.
+  Any recurring/managed contract belongs to Support — not the builder.
+- **Physical vs. digital:** On-site work (wire, servers, cameras) = **Networking**.
+  Remote/code/cloud work = **Digital**.
+- **One job may touch multiple entities** — split it, scope each part under its own LLC.
 
 ---
 
 ## Brand Inheritance (all divisions)
 
 - **Colors:** Navy `#0A1628`, Cyan `#10C8D8`, Secondary Blue `#00A8C6`, Accent `#4CE0D2`, White `#F6F7F9`, Dark Gray `#20252B`
-- **Accent-per-division system:** one shared identity; each business keeps the navy
-  base and gets a signature accent — parent = Cyan `#10C8D8`, Infrastructure =
-  Signal Blue `#1E6FFF`, Secure = Amber, Systems = Emerald, Software = Violet, Web =
-  Magenta, Cloud = Sky, Support = Orange. Each business's `branding.html`
-  (color sheet + logo prompt) and `branding-prompt.md` carry its signature accent —
-  see [`../businesses/`](../businesses/).
+- **Per-division accents:** Networking = Signal Blue `#1E6FFF`, Digital = Sky `#38BDF8`, Support = Orange `#F97316`
 - **Type:** Geometric, legible open-source fonts (IBM Plex Sans / Inter for body; Oxanium / Sora / Rajdhani for display)
 - **Voice:** Professional, clear, educational, transparent — never flashy or sales-driven
-- **Logo lockup:** `SNS` wordmark + division descriptor (endorsed sub-brand — the parent brand always shows; a subsidiary never gets a standalone logo that hides SnS)
+- **Logo lockup:** `SNS` wordmark + division descriptor (endorsed sub-brand — the parent brand always shows)

divisions/legal-structure.md

@@ -17,33 +17,31 @@ separate operating LLC for each division.
 ```
 SnS Network Solutions Holdings LLC          ← parent; owns the brand + all subsidiaries,
 │                                             signs no client work, holds no operating liability
-├── SNS Infrastructure LLC  ← Business #1 (ACTIVE — owner's chosen first business)
-├── SNS Secure LLC          (High liability — physical install + cyber E&O)
-├── SNS Support LLC         (Med–High — SLA/recurring-revenue)
-├── SNS Systems LLC         ┐
-├── SNS Cloud LLC           │  formed when each becomes an active business
-├── SNS Web LLC             │  (lower liability)
-└── SNS Software LLC        ┘
+├── SNS Networking LLC   ← Business #1 (ACTIVE) — physical networking, security, on-prem
+├── SNS Digital LLC      ← Business #2 (planned) — code, cloud, web, hosting, apps
+└── SNS Support LLC      ← Business #3 (planned) — managed services, RMM, SLAs
 ```
 
+**Why 3 instead of 7:** The original 7-division model over-segmented for a pre-revenue
+solo operation. Consolidation groups by delivery model (physical / digital / recurring),
+insurance pool, and skill set. Each division is one team, not fragments.
+
 **Launch order vs. liability tier — two different things:**
 - **Launch order** is the owner's choice, one business at a time. **Business #1 is
-  SNS Infrastructure** (active); Business #2 is chosen once #1 stands on its own.
+  SNS Networking** (active); Business #2 is chosen once #1 stands on its own.
 - **Liability tier** signals how urgently a division needs its own LLC *once
-  launched* and suggests a sensible order for later businesses — it is **not** the
-  launch sequence.
+  launched* — it is **not** the launch sequence.
 
 **How it protects you:** each operating LLC's liability is walled off from the
 others and from the parent. The parent owns the subsidiaries (and the brand/IP)
 but does no client work, so a lawsuit against one division can't reach the assets
 of another division or the parent.
 
-### Do NOT form all 7 subsidiaries on day one
+### Do NOT form all 3 subsidiaries on day one
 Indiana's per-entity fees are cheap, but each LLC still needs its own **bank
 account, bookkeeping, and tax prep** — that's the real cost. Form the **parent +
 your first operating subsidiary now**, then add one subsidiary each time a
-division begins doing real, billable work. The holding structure is built to
-grow this way.
+division begins doing real, billable work.
 
 ---
 
@@ -53,8 +51,7 @@ Legend: 🌐 = fully online · 🏦 = may require phone/branch · 📄 = interna
 
 ### 1. Pre-filing prep — 🌐
 - Search your names on INBiz to confirm availability: **SnS Network Solutions
-  Holdings LLC** and your first subsidiary, **SNS Infrastructure LLC** (Business #1).
-- Decide which division launches first (that's your first operating subsidiary).
+  Holdings LLC** and your first subsidiary, **SNS Networking LLC** (Business #1).
 - Decide registered agent: **yourself at your South Bend address = free**, or a
   service ($100–300/yr). One agent can cover all entities.
 - **Fee:** $0 · **Time:** ~1 hour
@@ -68,7 +65,7 @@ Legend: 🌐 = fully online · 🏦 = may require phone/branch · 📄 = interna
 - IRS online EIN Assistant (irs.gov). Free, issued immediately.
 - **Fee:** **$0** · **Time:** ~15 min
 
-### 4. Form your first operating subsidiary — "SNS Infrastructure LLC" (Business #1) — 🌐
+### 4. Form your first operating subsidiary — "SNS Networking LLC" (Business #1) — 🌐
 - File Articles of Organization on INBiz.
 - **Ownership:** the member/owner is **SnS Network Solutions Holdings LLC** — this
   is what makes it a subsidiary. (Recorded in the operating agreement, Step 6.)
@@ -101,8 +98,9 @@ Legend: 🌐 = fully online · 🏦 = may require phone/branch · 📄 = interna
 - **Fee:** $0–25 · **Time:** ~1 day per account
 
 ### 9. Insurance — 🏦
-- General liability + professional/E&O for each operating sub; **cyber liability**
-  for Secure and Support.
+- **SNS Networking:** General liability + cyber E&O + workers' comp (field/low-voltage).
+- **SNS Digital:** Professional E&O.
+- **SNS Support:** E&O + general liability (SLA contractual coverage).
 - Requires quotes (not instant/online).
 - **Fee:** varies (~$500–2,000+/yr per policy) · **Time:** a few days to quote/bind
 
@@ -110,8 +108,8 @@ Legend: 🌐 = fully online · 🏦 = may require phone/branch · 📄 = interna
 - If collecting sales tax, hiring, or withholding: file **BT-1** on INBiz
   (**~$25** for a Registered Retail Merchant Certificate).
 - Check **City of South Bend** and **St. Joseph County** for any local business
-  registration and **low-voltage/alarm licensing** before SNS Secure or SNS
-  Infrastructure does physical work (see notes below).
+  registration and **low-voltage/alarm licensing** before SNS Networking does
+  physical security work.
 - **Fee:** ~$25 (BT-1 if needed) + local · **Time:** varies
 
 ---
@@ -134,11 +132,6 @@ Legend: 🌐 = fully online · 🏦 = may require phone/branch · 📄 = interna
 **~1–2 weeks** end-to-end including bank accounts and operating agreements
 (longer if you have an attorney draft the agreements).
 
-**Can it all be done online?** **Yes for every government filing** — formation,
-EINs, assumed names, BT-1, and biennial reports all run through INBiz + IRS.
-Only the bank accounts and insurance may need a phone call or branch visit, and
-the operating agreements are internal documents you (or your attorney) prepare.
-
 ---
 
 ## Ongoing Compliance (per entity)
@@ -156,21 +149,17 @@ the operating agreements are internal documents you (or your attorney) prepare.
 ## Launch Order & Liability Tiers
 
 **Launch order (owner's choice — one business at a time):**
-1. **SNS Infrastructure — Business #1 (ACTIVE).** Networking/cabling/wireless; see
-   [`businesses/01-infrastructure/`](../businesses/01-infrastructure/).
+1. **SNS Networking — Business #1 (ACTIVE).** Physical networking, security, on-prem;
+   see [`../businesses/01-networking/`](../businesses/01-networking/).
 2. **Business #2+ — TBD.** Chosen once Business #1 stands on its own.
 
-**Liability tiers (how urgently each needs its own LLC once launched — a separate
-signal from launch order, and a suggested ordering for later businesses):**
-- **High:** *SNS Secure* (physical install + cyber E&O), *SNS Infrastructure*
-  (on-site/low-voltage work).
+**Liability tiers:**
+- **High:** *SNS Networking* (physical install + cyber E&O + workers' comp).
 - **Medium–High:** *SNS Support* (SLA contracts + recurring revenue worth ring-fencing).
-- **Medium / Lower:** *SNS Systems, Cloud, Web, Software* — form each when it
-  becomes an active business. Until then they can run as assumed names of an
-  existing operating sub or the parent.
+- **Medium:** *SNS Digital* (professional E&O only, all remote work).
 
-When picking Business #2, the higher tiers (Secure, Support) are natural
-front-runners — a suggestion, not a commitment.
+When picking Business #2, Support is the natural front-runner — it's the
+recurring-revenue engine that makes the business durable.
 
 ---
 
@@ -179,11 +168,11 @@ front-runners — a suggestion, not a commitment.
   S-corp taxation can cut self-employment tax (CPA question).
 - **Contractor licensing is local, not statewide** — no Indiana general
   contractor license; check City of South Bend & St. Joseph County for
-  low-voltage/cabling/construction rules (Infrastructure & Secure).
+  low-voltage/cabling/construction rules (Networking).
 - **Alarm/security licensing — verify.** Sources conflict; recent (2026) guidance
   indicates Indiana now requires a **state license to sell/install/monitor
   burglar, fire, and electronic security systems, access control, and CCTV**.
-  Confirm before SNS Secure does physical work.
+  Confirm before SNS Networking does physical security work.
 - **FinCEN BOI:** domestic US LLCs are **currently exempt** (interim rule since
   March 2025). No BOI filing needed now — but the rule has changed before, so
   re-check at formation.

divisions/sns-cloud.md

@@ -1,26 +0,0 @@
-# SNS Cloud
-
-**Parent:** SnS Network Solutions · **Tagline:** *Infrastructure Without Limits*
-
-## Scope
-Anything hosted off-premises: public cloud, hybrid, and cloud-native
-infrastructure. The scalable extension of SNS Systems.
-
-## Services
-- AWS and Azure architecture and deployment
-- Hybrid infrastructure (on-prem ↔ cloud) and migration
-- Infrastructure-as-code, automation, and CI/CD
-- Cloud networking, security, and cost optimization
-- Backup, DR, and business-continuity in the cloud
-
-## Positioning
-The scale layer. Line vs. neighbors: **Infrastructure** = the LAN/wire,
-**Systems** = on-prem compute, **Cloud** = off-prem compute. Naming note: "SNS"
-also = AWS Simple Notification Service — keep internal docs unambiguous.
-
-## Liability & Ops Notes
-- **Medium** — professional liability; client cloud spend and data handling
-  create fiduciary/contractual responsibility. Define who owns the cloud account.
-- **Entity:** operating subsidiary **SNS Cloud LLC** under SnS Network Solutions
-  Holdings LLC. **Liability tier: Medium** — form its own LLC when this becomes an
-  active business.

divisions/sns-digital.md

@@ -0,0 +1,49 @@
+# SNS Digital
+
+**Parent:** SnS Network Solutions · **Tagline:** *Engineered for the Cloud*
+
+## Scope
+Everything code, cloud, and web. If it runs off-prem, lives in a browser, or is
+custom software — it's Digital.
+
+> **Consolidates:** former Web + Software + Cloud divisions.
+
+## Services
+
+**Cloud Infrastructure**
+- AWS and Azure architecture and deployment
+- Hybrid infrastructure (on-prem ↔ cloud) and migration
+- Infrastructure-as-code, automation, and CI/CD
+- Cloud networking, security, and cost optimization
+- Backup, DR, and business-continuity in the cloud
+
+**Web & Hosting**
+- Website design and development (favor open-source stacks)
+- Managed/self-hosted hosting and domains
+- Email and DNS setup
+- Performance, SEO fundamentals, and accessibility compliance
+- Maintenance and content update workflows
+
+**Custom Software**
+- Custom web/business applications
+- Business process automation and internal tooling
+- API integrations between existing systems
+- Data pipelines, reporting, and dashboards
+- Scripting/automation handed off with documentation
+
+## Positioning
+The digital layer. Where Networking provides the physical substrate, Digital builds
+what runs on top of it — and beyond it into the cloud. Often the entry-point
+service (a website) that leads clients toward Networking or Support later.
+
+## Liability & Ops Notes
+- **Medium** — professional liability / E&O across all service lines. No physical
+  premises risk. IP ownership and licensing terms are the key contract issue
+  (parent favors client code ownership per open-standards principle).
+- Hosting introduces recurring-revenue and data-responsibility — coordinate managed
+  hosting SLAs with SNS Support.
+- **Naming caution:** "SNS" also = AWS Simple Notification Service — keep technical
+  proposals/docs unambiguous.
+- **Entity:** operating subsidiary **SNS Digital LLC** under SnS Network Solutions
+  Holdings LLC. **Liability tier: Medium** — form its own LLC when this becomes an
+  active business.

divisions/sns-infrastructure.md

@@ -1,26 +0,0 @@
-# SNS Infrastructure
-
-**Parent:** SnS Network Solutions · **Tagline:** *The Physical Foundation*
-
-## Scope
-The physical and logical backbone every other division depends on. If it carries
-a signal, SNS Infrastructure designs, installs, and documents it.
-
-## Services
-- Structured cabling (Cat6/6A, fiber) and certification
-- Enterprise networking (Cisco, MikroTik, Ubiquiti) — routing, switching, VLANs
-- Wireless design, site surveys, and Wi-Fi deployment
-- Rack build-outs, patch panels, cable management, labeling
-- Network documentation: IP schemes, rack diagrams, cable maps
-
-## Positioning
-The foundation layer. Projects here are the substrate that Systems, Secure,
-Cloud, and Support build on. Sells to any client with a physical premises.
-
-## Liability & Ops Notes
-- **High** — on-site physical/low-voltage work, ladders, client premises.
-- Needs general liability + likely low-voltage licensing (state-dependent).
-- **Entity:** operating subsidiary **SNS Infrastructure LLC** under SnS Network
-  Solutions Holdings LLC. **This is Business #1 (active)** — the owner's chosen
-  first business; see [`sns-infrastructure-hiring.md`](../businesses/01-infrastructure/sns-infrastructure-hiring.md).
-  **Liability tier: High** (physical/on-site work) — carries its own GL + workers' comp.

divisions/sns-network-solutions.md

@@ -37,19 +37,16 @@ real billable work (see [`legal-structure.md`](./legal-structure.md)):
 
 | Division | Entity | Focus | Status |
 |----------|--------|-------|--------|
-| [SNS Infrastructure](./sns-infrastructure.md) | SNS Infrastructure LLC | Networking, cabling, wireless | **Active (Business #1)** |
-| [SNS Secure](./sns-secure.md) | SNS Secure LLC | Cameras, access control, cyber | Planned |
-| [SNS Support](./sns-support.md) | SNS Support LLC | Managed services | Planned |
-| [SNS Systems](./sns-systems.md) | SNS Systems LLC | Linux, servers, virtualization | Planned |
-| [SNS Cloud](./sns-cloud.md) | SNS Cloud LLC | AWS, Azure, hybrid | Planned |
-| [SNS Web](./sns-web.md) | SNS Web LLC | Sites, hosting, presence | Planned |
-| [SNS Software](./sns-software.md) | SNS Software LLC | Custom applications | Planned |
+| [SNS Networking](./sns-networking.md) | SNS Networking LLC | Physical networking, security, on-prem compute | **Active (Business #1)** |
+| [SNS Digital](./sns-digital.md) | SNS Digital LLC | Code, cloud, web, hosting, custom apps | Planned |
+| [SNS Support](./sns-support.md) | SNS Support LLC | Managed services, RMM, SLAs | Planned |
 
 ## Brand Identity (inherited by all divisions)
 Navy `#0A1628` base + parent accent **Cyan `#10C8D8`**; each division keeps the navy
-base and takes its own signature accent. Geometric, legible open-source type
-(IBM Plex Sans / Inter; Oxanium / Sora / Rajdhani). Endorsed sub-brand lockup — the
-`SNS` parent mark always shows. Full palette, typography, and logo direction in
+base and takes its own signature accent (Networking = Signal Blue, Digital = Sky,
+Support = Orange). Geometric, legible open-source type (IBM Plex Sans / Inter;
+Oxanium / Sora / Rajdhani). Endorsed sub-brand lockup — the `SNS` parent mark always
+shows. Full palette, typography, and logo direction in
 [`../ai-core/knowledge/sns.md`](../ai-core/knowledge/sns.md).
 
 ## Liability & Ops Notes

divisions/sns-networking.md

@@ -0,0 +1,45 @@
+# SNS Networking
+
+**Parent:** SnS Network Solutions · **Tagline:** *The Connected Foundation*
+
+## Scope
+Everything physical, on-prem, and security-related. If it touches the network,
+protects the network, or runs compute on-premises — it's Networking.
+
+> **Consolidates:** former Infrastructure + Secure + Systems divisions.
+
+## Services
+
+**Physical Networking & Cabling**
+- Structured cabling (Cat6/6A, fiber) and certification
+- Enterprise networking (Cisco, MikroTik, Ubiquiti) — routing, switching, VLANs
+- Wireless design, site surveys, and Wi-Fi deployment
+- Rack build-outs, patch panels, cable management, labeling
+- Network documentation: IP schemes, rack diagrams, cable maps
+
+**Security (Physical + Cyber)**
+- IP camera systems (design, install, NVR/VMS)
+- Access control (door controllers, badge/credential systems)
+- Alarm and intrusion integration
+- Firewalls/UTM deployment, VPN, network segmentation
+- Security audits, hardening, monitoring, incident response
+- Awareness training
+
+**On-Prem Systems**
+- Linux server design, deployment, and administration
+- Virtualization (Proxmox, KVM) and containers
+- Self-hosted infrastructure (identity, files, backups)
+- Storage, NAS/SAN, and disaster-recovery design
+- Ansible automation for repeatable, documented builds
+
+## Positioning
+The foundation layer. Projects here are the substrate that Digital builds on and
+Support maintains. Sells to any client with physical premises or on-prem compute needs.
+Same job site, same skill set, same insurance pool — one delivery team.
+
+## Liability & Ops Notes
+- **High** — physical/on-site low-voltage work (GL + workers' comp) combined with
+  cyber errors & omissions (E&O). Two insurance products, one entity.
+- Physical security install may require Indiana state licensing (verify before work).
+- **Entity:** operating subsidiary **SNS Networking LLC** under SnS Network Solutions
+  Holdings LLC. **This is Business #1 (active).**

divisions/sns-secure.md

@@ -1,31 +0,0 @@
-# SNS Secure
-
-**Parent:** SnS Network Solutions · **Tagline:** *Protected by Design*
-
-## Scope
-Everything that protects the client — physically and digitally. Reflects the
-parent's "security by design" principle as a dedicated business unit.
-
-## Services
-**Physical Security**
-- IP camera systems (design, install, NVR/VMS)
-- Access control (door controllers, badge/credential systems)
-- Alarm and intrusion integration
-
-**Cybersecurity**
-- Security audits and hardening
-- Firewall/UTM deployment and policy
-- Monitoring, incident response, and awareness training
-
-## Positioning
-The trust layer. Distinct from Infrastructure (which builds the network) by
-focusing on protecting it and the people/premises around it.
-
-## Liability & Ops Notes
-- **High on both fronts** — physical install liability + cyber errors &
-  omissions (E&O) exposure. These are different insurance products.
-- Physical security install may require state licensing.
-- **Entity:** operating subsidiary **SNS Secure LLC** under SnS Network Solutions
-  Holdings LLC. **Liability tier: High** — highest combined exposure of any division
-  (physical install + cyber E&O), so form its own LLC promptly when launched.
-  Strong candidate for Business #2. Possible future split into Physical vs. Cyber.

divisions/sns-software.md

@@ -1,26 +0,0 @@
-# SNS Software
-
-**Parent:** SnS Network Solutions · **Tagline:** *Software Engineered to Fit*
-
-## Scope
-Custom business applications and automation built to solve a specific client
-problem — not off-the-shelf products resold.
-
-## Services
-- Custom web/business applications
-- Business process automation and internal tooling
-- API integrations between existing systems
-- Data pipelines, reporting, and dashboards
-- Scripting/automation handed off with documentation
-
-## Positioning
-The problem-solving layer. Where the other divisions deploy infrastructure,
-Software makes it do something specific to the client's operation.
-
-## Liability & Ops Notes
-- **Medium** — professional liability / E&O; IP ownership and licensing terms
-  matter. Contracts should specify who owns delivered code (parent favors client
-  ownership per the open-standards principle).
-- **Entity:** operating subsidiary **SNS Software LLC** under SnS Network Solutions
-  Holdings LLC. **Liability tier: Medium** — form its own LLC when this becomes an
-  active business; until then it can run as an assumed name of an existing operating sub.

divisions/sns-support.md

@@ -3,9 +3,8 @@
 **Parent:** SnS Network Solutions · **Tagline:** *Always On*
 
 ## Scope
-Ongoing managed services — the recurring-revenue engine that maintains what the
-other divisions build. Recommended single home for **all** managed-service
-contracts (consolidating overlaps from Systems and Cloud).
+Ongoing managed services — the recurring-revenue engine that maintains what
+Networking and Digital build. The single home for **all** managed-service contracts.
 
 ## Services
 - Managed IT / helpdesk and remote monitoring (RMM)
@@ -13,10 +12,11 @@ contracts (consolidating overlaps from Systems and Cloud).
 - Backup monitoring and disaster-recovery testing
 - SLA-based response and escalation
 - Recurring documentation and health reporting
+- Monitoring, alerting, and uptime management
 
 ## Positioning
 The relationship layer — where "long-term partnership" (a core brand promise)
-actually lives. Turns one-time projects from every division into durable,
+actually lives. Turns one-time projects from Networking and Digital into durable,
 recurring client relationships.
 
 ## Liability & Ops Notes
@@ -24,5 +24,4 @@ recurring client relationships.
   data-loss claims are the main risks. Contracts and E&O coverage are critical.
 - **Entity:** operating subsidiary **SNS Support LLC** under SnS Network Solutions
   Holdings LLC. **Liability tier: Medium–High** (SLA/contractual exposure +
-  recurring revenue worth ring-fencing) — form its own LLC when launched. A natural
-  Business #2/#3 candidate.
+  recurring revenue worth ring-fencing) — form its own LLC when launched.

divisions/sns-systems.md

@@ -1,25 +0,0 @@
-# SNS Systems
-
-**Parent:** SnS Network Solutions · **Tagline:** *Systems That Endure*
-
-## Scope
-Servers, operating systems, and virtualization — the compute layer, on-premises.
-The clearest expression of the parent's open-source, Linux-first philosophy.
-
-## Services
-- Linux server design, deployment, and administration
-- Virtualization (Proxmox, KVM, VMware) and containers
-- Self-hosted infrastructure (mail, files, identity, backups)
-- Storage, NAS/SAN, and disaster-recovery design
-- Automation (Ansible) for repeatable, documented builds
-
-## Positioning
-The engine room. Builds the on-prem compute that Support then maintains and that
-Cloud extends off-premises. Draw the line: Systems = on-prem servers/OS.
-
-## Liability & Ops Notes
-- **Medium** — mostly configuration/professional work, limited physical risk.
-- Professional liability (E&O) matters more than premises liability.
-- **Entity:** operating subsidiary **SNS Systems LLC** under SnS Network Solutions
-  Holdings LLC. **Liability tier: Medium** — form its own LLC when this becomes an
-  active business.

divisions/sns-web.md

@@ -1,26 +0,0 @@
-# SNS Web
-
-**Parent:** SnS Network Solutions · **Tagline:** *Your Presence, Engineered*
-
-## Scope
-Websites, hosting, and digital presence — treated as engineered infrastructure,
-not disposable design work.
-
-## Services
-- Website design and development (favor open-source stacks)
-- Managed/self-hosted hosting and domains
-- Email and DNS setup
-- Performance, SEO fundamentals, and accessibility compliance
-- Maintenance and content update workflows
-
-## Positioning
-The public-facing layer. The client's front door. Often the entry-point service
-that leads clients toward Infrastructure, Systems, or Support later.
-
-## Liability & Ops Notes
-- **Low–Medium** — mainly professional liability; uptime/SLA terms if hosting.
-- Hosting introduces recurring-revenue and data-responsibility considerations —
-  coordinate managed hosting SLAs with SNS Support.
-- **Entity:** operating subsidiary **SNS Web LLC** under SnS Network Solutions
-  Holdings LLC. **Liability tier: Low–Medium** — form its own LLC when this becomes
-  an active business.

infra/README.md

@@ -0,0 +1,52 @@
+# Infrastructure Builds — SnS Network Solutions
+
+Actionable infrastructure designs, categorized by the SNS entity that would deliver
+each type of work to a client (or internally). Every design defaults to **FOSS** tooling
+(≥80% open-source) and uses our existing provider footprint.
+
+## Principles
+
+1. **FOSS-first (80%+ rule).** Prefer open-source over proprietary. Exceptions: Google
+   Workspace (mail, calendar, chat, sheets) and AWS-managed services where the FOSS
+   equivalent adds unacceptable ops burden.
+2. **Proxmox is the hypervisor.** All on-prem VMs and containers run on Proxmox VE.
+3. **Automation over clickops.** Ansible for config management. Gitea Actions / KESTRA
+   for CI/CD. Infrastructure-as-code where possible.
+4. **Security by default.** WireGuard/Tailscale for overlay networking. Fail2ban + UFW
+   at every edge. TLS everywhere. Least-privilege.
+5. **Simple until proven insufficient.** One VM beats a Kubernetes cluster when you have
+   one app to run. Scale up only when the ceiling is hit.
+6. **Entity separation.** Each design is tagged to the SNS entity that owns it. Work
+   doesn't bleed across entities.
+
+## Provider Inventory
+
+| Provider | Role | Notes |
+|----------|------|-------|
+| **Proxmox (on-prem)** | Primary hypervisor | KVM VMs + LXC containers. Home lab → client deployments |
+| **Linode (Akamai)** | Edge / jump host / light VPS | `172.238.163.85` — current bastion + Tailscale relay |
+| **Racknerd** | Cheap dedicated/VPS for non-critical workloads | `racknerd1` 172.245.72.108, `racknerd2` 192.3.165.113 |
+| **AWS** | Enterprise cloud, managed services | Use when clients require it or for services with no good FOSS equivalent |
+| **Google Workspace** | Email, calendar, chat, docs/sheets | Free tier covers current needs; upgrade to Business Starter when client-facing |
+
+## Folder Structure
+
+```
+infra/
+├── README.md              ← you are here
+├── sns-networking/        ← physical networking, security, on-prem: Proxmox, VMs, hardening, IDS, VPN
+├── sns-digital/           ← cloud, web, code: AWS, hosting, CI/CD, dev environments
+└── sns-support/           ← managed services: monitoring, backup, RMM, patching
+```
+
+## How to use these designs
+
+Each subfolder contains one or more `.md` files describing a buildable design:
+- **What it is** — one-paragraph purpose
+- **Stack** — specific software, versions/sources, FOSS vs proprietary label
+- **Topology** — where it runs (which provider/VM), network diagram if needed
+- **Build steps** — enough to reproduce; points to Ansible roles or scripts when they exist
+- **Security posture** — what's hardened, what's exposed, trust boundaries
+- **Upgrade path** — what to do when this design hits its ceiling
+
+Designs are intentionally simple. Complexity is added only when the simple version fails.

infra/sns-digital/aws-baseline.md

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+# AWS Baseline Account — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Buildable now
+
+## What it is
+
+Minimal secure AWS account setup for internal use and future client work.
+Uses only the managed services where FOSS alternatives add unacceptable ops burden.
+
+## Services Used (and why)
+
+| Service | Purpose | FOSS Alternative | Why AWS wins here |
+|---------|---------|------------------|-------------------|
+| Route53 | DNS hosting | PowerDNS / self-hosted | 100% uptime SLA, $0.50/zone, not worth self-hosting |
+| S3 | Offsite backups, static assets | MinIO | Durability guarantee, lifecycle policies, no disk management |
+| SES | Transactional email | Postfix | Deliverability, IP reputation, SPF/DKIM handled |
+| IAM | Access control | N/A | Native to the platform |
+| CloudWatch (basic) | Billing alerts only | N/A | Free tier, protects against cost surprises |
+
+## Account Structure
+
+```
+SNS AWS Organization (future, when multi-client)
+└── sns-ops (current — single account)
+    ├── IAM User: sam (console + MFA, no programmatic keys on this user)
+    ├── IAM Role: infra-deploy (Ansible/Terraform assumes this role)
+    ├── IAM Role: backup-writer (PBS pushes to S3, write-only)
+    └── IAM Role: ses-sender (app email, send-only)
+```
+
+For now: single account `sns-ops`. Move to AWS Organizations when the first
+client needs their own isolated account.
+
+## Build Steps
+
+1. **Account:** Create with dedicated email (aws@snsnetlabs.com or similar). Enable MFA.
+2. **IAM:** Create `sam` user with console access + MFA. No access keys on this user.
+3. **Roles:**
+   - `infra-deploy` — AdministratorAccess scoped to Terraform/Ansible (assume via CLI with MFA).
+   - `backup-writer` — S3 PutObject + PutObjectTagging on backup bucket only.
+   - `ses-sender` — ses:SendEmail + ses:SendRawEmail only.
+4. **S3 backup bucket:**
+   ```
+   Name: sns-backups-<account-id>
+   Versioning: enabled
+   Encryption: SSE-S3 (AES-256)
+   Lifecycle: transition to Glacier after 30 days, delete after 365
+   Bucket policy: deny all except backup-writer role + sam
+   ```
+5. **Route53:** Create hosted zone for `snsnetlabs.com` (or production domain).
+   Point registrar NS records here.
+6. **SES:** Verify domain, request production access, configure DKIM + SPF.
+7. **Billing alert:** CloudWatch alarm at $10, $25, $50 thresholds → email.
+
+## Security Posture
+
+- **No root key usage.** Root account locked with MFA, used only for billing/org changes.
+- **No long-lived access keys** on human users. Use `aws sso login` or assume-role with MFA.
+- **S3:** Block public access (account-level setting). Bucket policies explicit deny by default.
+- **CloudTrail:** Enable for API audit logging (free for management events).
+- **GuardDuty:** Enable free tier for threat detection (30-day trial then ~$4/month).
+
+## Upgrade Path
+
+- **AWS Organizations + SCPs:** When you onboard the first client to their own account.
+- **Terraform state in S3 + DynamoDB:** When IaC grows beyond a few resources.
+- **Control Tower:** When you manage 5+ accounts and need guardrails at scale.
+
+<!-- ponytail: Single account until first client needs isolation. Ceiling: IAM
+     complexity in a shared account. Upgrade: AWS Organizations + per-client accounts. -->

infra/sns-digital/dev-environments.md

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+# Development Environments — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Buildable now
+
+## What it is
+
+Reproducible dev environments that can be spun up on Proxmox in minutes.
+No "works on my machine" — every project gets a defined environment.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Remote dev | SSH + VS Code Remote / Kiro CLI | Yes | Code on server, UI on laptop |
+| Environment definition | Ansible roles | Yes | Reproducible provisioning |
+| Ephemeral VMs | Proxmox cloud-init clone | Yes | Fresh VM per project/experiment |
+| Containers (app deps) | Docker Compose | Yes | Databases, caches, queues for local dev |
+| Language management | mise (formerly rtx) | Yes | Python, Node, Go version pinning per project |
+
+## Patterns
+
+### Pattern 1: Remote VM (primary workflow)
+
+```
+Laptop (Kiro CLI / SSH)  ──────►  Dev VM on Proxmox
+                                   ├── Project repo (git clone)
+                                   ├── mise (.tool-versions)
+                                   ├── Docker Compose (deps)
+                                   └── Full Linux environment
+```
+
+**When:** Most development. Get a full Linux box with all tools, accessible
+from any device over Tailscale/WireGuard.
+
+**Build:**
+1. Clone Debian 12 template on Proxmox.
+2. Run `dev-workstation` Ansible role:
+   - Install: git, mise, docker, docker-compose, build-essential
+   - Configure: user `sam`, SSH key, dotfiles
+   - Set resource: 4 vCPU, 8GB RAM, 64GB disk (adjustable)
+3. SSH in, `mise install`, `docker compose up -d`, start coding.
+
+### Pattern 2: Ephemeral project VM
+
+**When:** Trying something risky, testing infrastructure changes, client-isolated work.
+
+**Build:**
+1. `qm clone 9000 --name experiment-xyz --full`
+2. Work. Break things. Learn.
+3. `qm destroy <vmid>` — gone, no cleanup.
+
+### Pattern 3: Local laptop (lightweight)
+
+**When:** Quick edits, offline work, documentation.
+
+Just Kiro CLI + SSH config. The heavy lifting happens on the remote VM.
+
+## mise Configuration (per-project)
+
+```toml
+# .mise.toml
+[tools]
+python = "3.12"
+node = "20"
+ansible = "latest"
+
+[env]
+VIRTUAL_ENV = ".venv"
+```
+
+Ensures every contributor (or future hire) gets the same versions without
+polluting the system.
+
+## Ansible Role: dev-workstation
+
+```yaml
+# roles/dev-workstation/tasks/main.yml (key tasks)
+- name: Install base packages
+  apt:
+    name: [git, curl, jq, tmux, htop, build-essential, unzip]
+
+- name: Install Docker
+  # Official Docker repo, not distro package
+
+- name: Install mise
+  shell: curl https://mise.run | sh
+
+- name: Clone dotfiles
+  git:
+    repo: gitea:sam/dotfiles.git
+    dest: /home/sam/.dotfiles
+
+- name: Symlink dotfiles
+  # .bashrc, .tmux.conf, .gitconfig
+```
+
+## Security Posture
+
+- **Dev VMs are not production.** They sit on the service VLAN but have no inbound
+  ports open beyond SSH.
+- **No secrets in dev environments.** Use `.env.example` + Vaultwarden lookups.
+- **Ephemeral VMs destroyed after use.** No stale boxes accumulating.
+- **Docker socket access** is the one elevated privilege — acceptable for dev, not prod.
+
+## Upgrade Path
+
+- **Devcontainers / Codespaces-like:** If you hire devs who need browser-based IDEs,
+  deploy code-server or Gitpod self-hosted on Proxmox.
+- **Nix flakes:** For truly reproducible environments beyond what mise offers
+  (full system-level deps). Higher learning curve.

infra/sns-digital/dns-and-domains.md

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+# DNS & Domain Management — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Buildable now
+
+## What it is
+
+Centralized DNS management strategy. Public DNS on Route53 (cheap, reliable, API-driven).
+Internal DNS on AdGuard Home (split-horizon for private services).
+
+## Architecture
+
+```
+Public (internet-facing)              Internal (on-prem only)
+┌─────────────────────┐              ┌─────────────────────────┐
+│  AWS Route53        │              │  AdGuard Home (LXC)     │
+│                     │              │                         │
+│  snsnetlabs.com     │              │  *.internal.sns → 192.168.122.x │
+│  client-domain.com  │              │  *.wg.internal  → 10.10.0.x     │
+│  (delegated zones)  │              │                         │
+└─────────────────────┘              └─────────────────────────┘
+```
+
+## Public DNS (Route53)
+
+| Record | Purpose |
+|--------|---------|
+| `snsnetlabs.com` | Primary business domain |
+| `A` / `CNAME` → Caddy public IP or Cloudflare | Client sites |
+| `MX` → Google Workspace | Email |
+| `TXT` SPF/DKIM/DMARC | Email auth |
+| `CAA` | Restrict cert issuance to Let's Encrypt |
+
+**Why Route53 over self-hosted DNS:** $0.50/zone/month, 100% SLA, no maintenance.
+DNS is the one thing you don't want to self-host — if it goes down, everything goes down.
+
+## Internal DNS (AdGuard Home)
+
+- Runs on Proxmox LXC.
+- Resolves `*.internal.sns` to local service IPs.
+- Blocks ads/telemetry for all on-prem devices.
+- Upstream: Cloudflare DoH (`https://dns.cloudflare.com/dns-query`).
+
+## Domain Registration
+
+- **Registrar:** Cloudflare Registrar (at-cost, no markup) or Porkbun (cheap, good UI).
+- **Rule:** All client domains registered under the client's own account. SNS never
+  holds a client's domain hostage.
+- **SNS-owned domains:** registered under Sam's account, Route53 for DNS.
+
+## Build Steps
+
+1. Register domain at Cloudflare/Porkbun.
+2. Create Route53 hosted zone → get NS records.
+3. Point registrar NS to Route53.
+4. Add records via Ansible (`amazon.aws.route53` module) or Terraform.
+5. For internal: add entry to AdGuard Home's DNS rewrites.
+
+## Security Posture
+
+- **DNSSEC:** Enable on Route53 for SNS-owned zones.
+- **CAA records:** Restrict to `letsencrypt.org` only — prevents rogue cert issuance.
+- **DMARC:** `p=reject` on all owned domains once SPF/DKIM confirmed working.
+- **Registrar lock:** Transfer lock enabled on all production domains.
+- **No wildcard DNS on public zones** unless explicitly needed (reduces attack surface).
+
+## Upgrade Path
+
+- **Terraform-managed DNS:** When zone count exceeds 5, manage all Route53 records
+  in Terraform for version control and drift detection.
+- **PowerDNS:** If Route53 cost becomes a factor at scale (unlikely at $0.50/zone).

infra/sns-digital/gitea-and-cicd.md

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+# Gitea & CI/CD Pipeline — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Active (Gitea running on 192.168.122.103)
+
+## What it is
+
+Self-hosted code platform (Gitea) with built-in CI/CD (Gitea Actions) and
+KESTRA for complex workflow orchestration. Replaces GitHub/GitLab SaaS entirely.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Code hosting | Gitea | Yes | Git repos, issues, PRs, container registry |
+| CI/CD (simple) | Gitea Actions | Yes | GitHub Actions-compatible runners |
+| CI/CD (complex) | KESTRA | Yes | Orchestration, data pipelines, scheduled workflows |
+| Runner | Gitea Act Runner | Yes | Executes workflows (on 192.168.122.22) |
+| Artifacts | Gitea Packages | Yes | Built-in package/container registry |
+| Secrets | Gitea Secrets + Vaultwarden | Yes | CI secrets in Gitea, master secrets in Vaultwarden |
+
+## Current Topology
+
+```
+┌─────────────────────────────┐
+│  Gitea (192.168.122.103)    │  ← VM on Proxmox
+│  - Git SSH (port 22)        │
+│  - Web UI (port 3000)       │
+│  - Container registry       │
+└──────────────┬──────────────┘
+               │
+               ▼
+┌─────────────────────────────┐
+│  Runner (192.168.122.22)    │  ← Dedicated VM
+│  - Gitea Act Runner         │
+│  - Docker executor          │
+│  - Builds, tests, deploys   │
+└─────────────────────────────┘
+               │
+               ▼
+        Deploy targets:
+        - Proxmox VMs (rsync/SSH)
+        - Docker hosts (docker compose pull)
+        - S3 (static assets)
+```
+
+## Workflow Patterns
+
+### Simple: Build & Deploy (Gitea Actions)
+
+```yaml
+# .gitea/workflows/deploy.yml
+name: Deploy
+on:
+  push:
+    branches: [main]
+
+jobs:
+  deploy:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v4
+      - name: Build
+        run: make build
+      - name: Deploy
+        run: rsync -avz ./dist/ sam@target:/srv/app/
+        env:
+          SSH_KEY: ${{ secrets.DEPLOY_KEY }}
+```
+
+### Complex: Multi-step orchestration (KESTRA)
+
+Use KESTRA when:
+- Workflow spans multiple systems (build → deploy → verify → notify)
+- Needs scheduling (cron-triggered)
+- Has conditional branching or retry logic
+- Involves data pipelines
+
+## Git Workflow
+
+- **Branching:** trunk-based for solo work. Feature branches + PR when collaborating.
+- **Protection:** `main` branch protected — no force push, require CI pass.
+- **Naming:** `feature/`, `fix/`, `infra/` prefixes.
+- **Commits:** Conventional commits (`feat:`, `fix:`, `docs:`, `infra:`).
+
+## Build Steps (if setting up fresh)
+
+1. **Gitea VM:**
+   ```bash
+   # Docker Compose (already running)
+   services:
+     gitea:
+       image: gitea/gitea:latest
+       ports: ["3000:3000", "2222:22"]
+       volumes: [./gitea-data:/data]
+       environment:
+         GITEA__database__DB_TYPE: sqlite3
+   ```
+
+2. **Runner VM:**
+   ```bash
+   # Install act_runner
+   wget https://gitea.com/gitea/act_runner/releases/latest/act_runner-linux-amd64
+   chmod +x act_runner-linux-amd64
+   ./act_runner-linux-amd64 register --instance https://gitea.internal.sns --token <TOKEN>
+   ./act_runner-linux-amd64 daemon
+   ```
+
+3. **KESTRA (when needed):**
+   ```yaml
+   services:
+     kestra:
+       image: kestra/kestra:latest
+       ports: ["8080:8080"]
+       volumes: [./kestra-data:/app/storage]
+   ```
+
+4. **SSH access:** Add runner's SSH key to deploy targets' `authorized_keys`.
+
+## Security Posture
+
+- **Gitea access:** Behind Caddy + Authelia for web. SSH via ProxyJump only.
+- **Runner isolation:** Dedicated VM, Docker executor (each job gets a fresh container).
+- **Secrets:** Never in repos. Use Gitea Secrets for CI, Vaultwarden for everything else.
+- **Container registry:** Private by default. No public pulls without explicit config.
+- **Audit:** Gitea logs all repo events. Runner logs in Loki.
+
+## Upgrade Path
+
+- **Gitea cluster:** When you need HA or multiple runners for parallel builds.
+- **Woodpecker CI:** If Gitea Actions limitations appear (it's younger than the
+  alternatives). Drop-in integration with Gitea.
+- **Harbor:** Enterprise container registry if Gitea's built-in registry isn't sufficient
+  (vulnerability scanning, replication).
+
+<!-- ponytail: SQLite for Gitea until performance degrades (~50 repos, ~5 users).
+     Ceiling: SQLite write contention under concurrent CI. Upgrade: PostgreSQL. -->

infra/sns-digital/hosting-stack.md

@@ -0,0 +1,108 @@
+# Web Hosting Stack — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Buildable now
+
+## What it is
+
+A self-hosted web hosting platform for client sites and internal properties.
+Caddy as reverse proxy/TLS terminator, static sites via Hugo or plain HTML,
+dynamic sites via WordPress (when clients insist) or Ghost.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Reverse proxy + TLS | Caddy 2 | Yes | Auto HTTPS, reverse proxy, static file server |
+| Static site generator | Hugo | Yes | Fast builds, no runtime dependencies |
+| CMS (when needed) | WordPress or Ghost | Yes | Client-managed content |
+| Database | MariaDB | Yes | WordPress backend |
+| Object storage | MinIO or S3 | Yes / Partial | Media uploads, large assets |
+| DNS | Route53 (AWS) | No | Reliable, cheap, API-driven |
+| Deployment | Git push → Gitea Actions → rsync/docker | Yes | Zero-touch deploys |
+
+## Topology
+
+```
+Internet
+   │
+   ▼
+┌─────────────────────────────────┐
+│  Caddy (LXC on Proxmox)        │  ← public IP via port-forward or Linode proxy
+│  - TLS termination              │
+│  - Rate limiting                │
+│  - Static file serving          │
+│  - Reverse proxy to backends    │
+└──────────┬──────────────────────┘
+           │
+     ┌─────┼──────────┐
+     ▼     ▼          ▼
+  Hugo    WordPress   Ghost
+ (static) (VM/Docker) (Docker)
+```
+
+### Where it runs
+
+| Site type | Runs on | Why |
+|-----------|---------|-----|
+| Static (Hugo) | Caddy serves files directly | No runtime, fastest possible |
+| WordPress | Docker Compose VM on Proxmox | Isolation, easy backup/restore |
+| Ghost | Docker Compose VM on Proxmox | Cleaner than WP for blogs |
+| High-traffic / client SLA | Linode or AWS (CloudFront + S3) | Uptime guarantee > home connection |
+
+## Build Steps
+
+### Static site (Hugo — default choice)
+
+1. Scaffold site: `hugo new site client-name`
+2. Add theme as git submodule.
+3. Push to Gitea repo.
+4. Gitea Actions workflow: build → rsync to Caddy's serve directory.
+5. Caddyfile entry:
+   ```
+   client-name.com {
+       root * /srv/sites/client-name/public
+       file_server
+       encode gzip
+   }
+   ```
+
+### WordPress (when client requires it)
+
+1. Clone Docker Compose template:
+   ```yaml
+   services:
+     wordpress:
+       image: wordpress:6-apache
+       volumes: [./wp-content:/var/www/html/wp-content]
+       environment:
+         WORDPRESS_DB_HOST: db
+         WORDPRESS_DB_NAME: wp
+     db:
+       image: mariadb:11
+       volumes: [./data:/var/lib/mysql]
+       environment:
+         MARIADB_ROOT_PASSWORD_FILE: /run/secrets/db_root_pw
+   ```
+2. Caddy reverse proxies to `wordpress:80`.
+3. Backup: PBS snapshots VM nightly + wp-content rsync to S3.
+
+## Security Posture
+
+- **Caddy handles TLS** — automatic cert renewal, no manual certs to manage.
+- **No PHP on the proxy LXC.** WordPress runs isolated in its own VM/container.
+- **WordPress hardening:** disable XML-RPC, limit login attempts (Fail2ban or WP plugin),
+  auto-update minor versions, restrict `wp-admin` to Tailscale IP if internal.
+- **Rate limiting** in Caddy for login pages and API endpoints.
+- **CSP headers** set per-site in Caddyfile.
+
+## Upgrade Path
+
+- **Cloudflare Tunnel:** If home IP isn't reliable enough for client SLAs, put Caddy
+  behind a Cloudflare tunnel (free tier, no public port needed).
+- **Multi-node:** If hosting 20+ WordPress sites, move to a dedicated VM cluster with
+  shared MariaDB (Galera) and NFS/Ceph for wp-content.
+- **Coolify or CapRover:** Self-hosted PaaS if you want a client-facing deploy dashboard.
+  YAGNI until you have 5+ active web clients.
+
+<!-- ponytail: No PaaS dashboard until 5+ web clients. Ceiling: manual Caddyfile +
+     docker-compose management doesn't scale past ~20 sites. Upgrade: Coolify. -->

infra/sns-digital/hybrid-networking.md

@@ -0,0 +1,104 @@
+# Hybrid Networking — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Partially built (WireGuard/Tailscale active)
+
+## What it is
+
+The overlay network that connects on-prem Proxmox VMs to cloud providers securely.
+Makes location transparent — a VM on Proxmox and a VPS on Linode appear on the same
+private network.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Mesh VPN | Tailscale | Partial (client FOSS, control plane proprietary) | Zero-config mesh for management access |
+| Site-to-site | WireGuard | Yes | Persistent tunnels between sites (Proxmox ↔ Linode) |
+| DNS | AdGuard Home (on-prem) + split horizon | Yes | Internal names resolve to private IPs |
+| Bastion | Linode Nanode | N/A | Public SSH/WireGuard endpoint, ProxyJump target |
+
+## Current Topology
+
+```
+┌──────────────┐         WireGuard          ┌──────────────────┐
+│  Proxmox     │◄──────────────────────────►│  Linode Bastion  │
+│  192.168.122.x│         (always-on)        │  172.238.163.85  │
+└──────┬───────┘                            └────────┬─────────┘
+       │                                             │
+       │ Tailscale mesh (management)                 │ Public IP
+       │                                             │
+┌──────┴───────┐                            ┌────────┴─────────┐
+│  Workstation │                            │  Internet/SSH    │
+│  (Sam's PC)  │                            │  clients         │
+└──────────────┘                            └──────────────────┘
+
+Racknerd boxes: WireGuard peer to Linode (hub-and-spoke)
+AWS VPC: future — VPN Gateway or WireGuard on EC2 when needed
+```
+
+## Design Decisions
+
+1. **WireGuard for infrastructure, Tailscale for people.** WireGuard tunnels are
+   persistent, config-file driven, Ansible-managed. Tailscale is for ad-hoc
+   management access from laptops/phones.
+2. **Linode is the hub.** All WireGuard peers connect to Linode. On-prem and Racknerd
+   boxes don't need public IPs — they reach each other through the hub.
+3. **No split tunneling for services.** Only management traffic goes over the mesh.
+   Service traffic (web, API) goes through the public reverse proxy path.
+4. **ProxyJump, not port forwarding.** SSH to internal VMs uses `ProxyJump linode`
+   (already in your SSH config). No ports exposed on the bastion beyond SSH + WireGuard.
+
+## Build Steps (WireGuard hub-and-spoke)
+
+1. **Linode (hub):**
+   ```ini
+   # /etc/wireguard/wg0.conf
+   [Interface]
+   Address = 10.10.0.1/24
+   ListenPort = 51820
+   PrivateKey = <hub-private-key>
+
+   [Peer]  # Proxmox
+   PublicKey = <proxmox-public-key>
+   AllowedIPs = 10.10.0.2/32, 192.168.122.0/24
+
+   [Peer]  # Racknerd1
+   PublicKey = <rn1-public-key>
+   AllowedIPs = 10.10.0.3/32
+   ```
+
+2. **Proxmox (spoke):**
+   ```ini
+   [Interface]
+   Address = 10.10.0.2/24
+   PrivateKey = <proxmox-private-key>
+
+   [Peer]  # Linode hub
+   PublicKey = <hub-public-key>
+   Endpoint = 172.238.163.85:51820
+   AllowedIPs = 10.10.0.0/24
+   PersistentKeepalive = 25
+   ```
+
+3. **Enable IP forwarding** on Linode: `net.ipv4.ip_forward = 1`
+4. **Firewall:** UFW on Linode allows UDP 51820 inbound. Forward rules for inter-spoke.
+5. **DNS:** AdGuard on-prem resolves `*.wg.internal` to 10.10.0.x addresses.
+
+## Security Posture
+
+- **WireGuard:** Authenticated encryption (ChaCha20 + Poly1305). No pre-shared keys
+  needed for this threat model, but can add for post-quantum hedge.
+- **Bastion exposure:** Only SSH (22/tcp) + WireGuard (51820/udp) on public IP.
+  Everything else is default-deny.
+- **Key rotation:** WireGuard keys rotated annually (low urgency — Noise protocol
+  provides forward secrecy per session).
+- **No cloud provider VPN dependencies.** Pure WireGuard means portable across providers.
+
+## Upgrade Path
+
+- **Headscale:** Self-hosted Tailscale control plane if the proprietary coordination
+  server becomes a concern.
+- **AWS Site-to-Site VPN:** When a client VPC needs persistent connectivity and
+  WireGuard-on-EC2 isn't enterprise-palatable.
+- **Multi-hub:** Add a second WireGuard hub (Racknerd or second Linode) for redundancy
+  if the single Linode becomes a SPOF.

infra/sns-digital/provider-roles.md

@@ -0,0 +1,70 @@
+# Provider Roles & Allocation — SNS Digital
+
+**Entity:** SNS Digital · **Status:** Active (current layout)
+
+## What it is
+
+Defines what each cloud/VPS provider is used for, why, and when to pick one over another.
+Keeps spend intentional and prevents provider sprawl.
+
+## Provider Matrix
+
+| Provider | Role | Monthly Budget | Use When |
+|----------|------|---------------|----------|
+| **Linode (Akamai)** | Bastion / jump host, WireGuard relay, light public-facing services | ~$5–20 | Need a stable public IP, low-latency relay to on-prem, or a small always-on service |
+| **Racknerd** | Cheap VPS for non-critical / experimental workloads | ~$10–30 total | Disposable boxes, testing, overflow capacity, geo-diversity |
+| **AWS** | Enterprise workloads, managed services (S3, Route53, SES, Lambda) | Pay-as-you-go | Client requires AWS, need a managed service with no good self-hosted equivalent, or enterprise compliance |
+
+## Current Allocation
+
+```
+Linode ($5 Nanode)
+├── sam@172.238.163.85
+├── Role: SSH bastion, WireGuard endpoint, Tailscale relay
+├── ProxyJump target for all on-prem VMs (192.168.122.x)
+└── Minimal attack surface: SSH + WireGuard only
+
+Racknerd1 ($?)
+├── root@172.245.72.108
+└── Role: TBD / available capacity
+
+Racknerd2 ($?)
+├── root@192.3.165.113
+└── Role: TBD / available capacity
+
+AWS (free tier + selective services)
+├── Route53: DNS hosting (cheap, reliable, no self-host headache)
+├── S3: offsite backup target (encrypted, lifecycle policies)
+├── SES: transactional email (when Google Workspace SMTP isn't appropriate)
+└── Future: client-facing infra when contracts require it
+```
+
+## Decision: When to go cloud vs. on-prem
+
+```
+Is it client-facing with an SLA you can't meet from home?
+  YES → Cloud (Linode or AWS depending on complexity)
+  NO  →
+    Does it need a public IP 24/7 with guaranteed uptime?
+      YES → Linode (simple) or AWS (complex)
+      NO  →
+        Is it throwaway / experimental?
+          YES → Racknerd
+          NO  → On-prem Proxmox
+```
+
+## Cost Rules
+
+1. **No idle AWS resources.** If it's not serving traffic or storing data, shut it down.
+2. **Linode stays small.** It's a relay, not a compute platform. If workloads grow,
+   they belong on-prem or on a dedicated Racknerd box.
+3. **Racknerd is disposable.** Don't put anything there that can't be rebuilt from
+   Ansible in 15 minutes.
+4. **AWS reserved instances / savings plans:** Only after 3+ months of steady usage
+   proves the workload is permanent.
+
+## Security Notes
+
+- Linode bastion: SSH key-only, UFW deny-all except 22 + WireGuard port.
+- Racknerd boxes: same hardening playbook as on-prem. No secrets stored locally.
+- AWS: IAM least-privilege, no root keys, MFA on console, service roles over user keys.

infra/sns-networking/container-strategy.md

@@ -0,0 +1,57 @@
+# Container Strategy — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Buildable now
+
+## What it is
+
+Guidelines for when to use LXC containers vs VMs vs Docker on Proxmox, keeping
+things simple and predictable.
+
+## Decision Tree
+
+```
+Need full kernel isolation or non-Linux OS?
+  YES → VM (KVM)
+  NO  →
+    Is it a single long-running daemon (DNS, proxy, small app)?
+      YES → LXC container (Proxmox-native, lowest overhead)
+      NO  →
+        Is it a multi-container app with a compose file?
+          YES → VM running Docker + Compose
+          NO  → LXC container
+```
+
+## Rules
+
+1. **LXC is default** for single-service workloads. Lower RAM, faster boot, native
+   Proxmox backup/snapshot support.
+2. **Docker inside a VM** (not inside LXC) when the app ships as a compose stack.
+   Avoids the nested-container headaches of Docker-in-LXC.
+3. **No Kubernetes.** Not until there are 20+ services that need orchestration and
+   auto-scaling. The ceiling is named; the upgrade path is k3s on dedicated VMs.
+4. **One service per container/VM.** No multi-app VMs except dev/test throwaway boxes.
+5. **Naming:** `{service}-{env}` — e.g., `gitea-prod`, `caddy-prod`, `monitoring-dev`.
+
+## LXC Template Defaults
+
+- **OS:** Debian 12 (official Proxmox template)
+- **Resources:** 1 vCPU, 512MB RAM, 8GB disk (grow as needed)
+- **Network:** static IP on service VLAN, gateway to Caddy
+- **Security:** unprivileged container, nesting disabled unless Docker required
+
+## VM Template Defaults
+
+- **OS:** Debian 12 cloud-init (template ID 9000)
+- **Resources:** 2 vCPU, 2GB RAM, 32GB disk
+- **Network:** same as LXC
+- **Agent:** qemu-guest-agent installed for Proxmox integration
+
+## Upgrade Path
+
+- **k3s:** When service count exceeds ~20 or you need rolling deploys, stand up
+  3 k3s nodes (VMs on Proxmox) and migrate Docker Compose apps to Helm charts.
+- **Podman:** Drop-in Docker replacement if Docker licensing ever becomes a concern
+  (it won't for self-hosted, but Podman is rootless by default — security win).
+
+<!-- ponytail: No k8s until 20+ services. Ceiling: manual docker-compose deploys
+     don't scale past ~20 without toil. Upgrade: k3s on 3 dedicated VMs. -->

infra/sns-networking/hardening-baseline.md

@@ -0,0 +1,98 @@
+# Host Hardening Baseline — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Buildable now (Ansible playbook)
+
+## What it is
+
+The minimum security posture applied to every Linux host — on-prem VM, LXC, or
+cloud VPS — before it does anything else. This is the Ansible "base" role that
+runs first on every new machine.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Firewall | UFW (iptables frontend) | Yes | Default-deny inbound, explicit allow |
+| Brute-force protection | Fail2ban | Yes | SSH + web login jail |
+| SSH hardening | OpenSSH (config only) | Yes | Key-only, no root, no password |
+| Auto-updates | unattended-upgrades (Debian) | Yes | Security patches only |
+| Audit logging | auditd | Yes | File access, privilege escalation events |
+| Rootkit detection | rkhunter | Yes | Weekly scan, email on findings |
+
+## The Playbook (what it does)
+
+```yaml
+# roles/base-hardening/tasks/main.yml (conceptual)
+- name: SSH hardening
+  # PermitRootLogin no
+  # PasswordAuthentication no
+  # PubkeyAuthentication yes
+  # MaxAuthTries 3
+  # AllowUsers sam
+
+- name: UFW default deny
+  # Default incoming: deny
+  # Default outgoing: allow
+  # Allow: SSH (22/tcp) from Tailscale/WireGuard subnet only
+
+- name: Fail2ban SSH jail
+  # maxretry: 3
+  # bantime: 3600
+  # findtime: 600
+
+- name: Unattended upgrades (security only)
+  # Automatic-Reboot: false (manual kernel reboots)
+
+- name: Auditd rules
+  # Watch /etc/passwd, /etc/shadow, /etc/sudoers
+  # Log all sudo usage
+  # Log failed file access attempts
+
+- name: Disable unused services
+  # Stop & mask: cups, avahi-daemon, bluetooth (if present)
+
+- name: Sysctl hardening
+  # net.ipv4.conf.all.rp_filter = 1
+  # net.ipv4.icmp_echo_ignore_broadcasts = 1
+  # net.ipv4.conf.all.accept_redirects = 0
+  # net.ipv4.conf.all.send_redirects = 0
+  # kernel.randomize_va_space = 2
+```
+
+## Per-Host Firewall Rules
+
+| Host type | Inbound allowed | Notes |
+|-----------|----------------|-------|
+| All hosts | SSH from 10.10.0.0/24 (WireGuard) | Management only over VPN |
+| Web-facing (Caddy) | 80, 443 from 0.0.0.0/0 | Public web traffic |
+| Bastion (Linode) | 22, 51820/udp from 0.0.0.0/0 | SSH + WireGuard |
+| Internal services | App port from service VLAN only | No direct internet access |
+| Proxmox host | 8006 from Tailscale only | Web UI never on public IP |
+
+## Build Steps
+
+1. Write Ansible role `roles/base-hardening/` with the above tasks.
+2. Add to `site.yml` as the first role for all host groups.
+3. Run against all existing hosts: `ansible-playbook site.yml --tags hardening`
+4. Verify: `ssh root@host` should fail. `ssh sam@host` with key should work.
+5. Verify: `nmap -sS host` from outside WireGuard should show only allowed ports.
+
+## Security Posture
+
+- **Default deny.** Nothing gets in unless explicitly allowed.
+- **No passwords anywhere.** SSH key-only. Service accounts use tokens or certs.
+- **Audit trail.** Every sudo, every sensitive file access logged.
+- **Automatic patching.** Security updates apply daily without manual intervention.
+  Kernel updates require manual reboot (scheduled maintenance window).
+
+## Upgrade Path
+
+- **CIS Benchmark compliance:** Run `cis-cat` scanner and close gaps for client
+  environments that require formal compliance.
+- **OSSEC/Wazuh:** When you need centralized security event management across 10+ hosts.
+- **SELinux/AppArmor:** Enforce MAC policies on high-value services (currently not
+  enabled — adds complexity without proportional gain at this scale).
+
+<!-- ponytail: No SELinux/AppArmor yet. Ceiling: DAC-only can't contain a compromised
+     service from lateral movement on the same host. Upgrade: AppArmor profiles for
+     Caddy, WordPress, Gitea when client compliance requires it. -->

infra/sns-networking/ids-and-logging.md

@@ -0,0 +1,128 @@
+# IDS & Centralized Logging — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Buildable now
+
+## What it is
+
+Intrusion detection and centralized log aggregation so you know when something
+goes wrong before a client tells you. Lightweight — no SIEM until the scale demands it.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Network IDS | Suricata | Yes | Packet inspection on Proxmox bridge |
+| Host IDS | AIDE | Yes | File integrity monitoring (detect unauthorized changes) |
+| Log aggregation | Loki (Grafana) | Yes | Centralized logs, queryable |
+| Log shipper | Promtail / Alloy | Yes | Ships logs from all hosts to Loki |
+| Alerting | Grafana Alerting | Yes | Fires on log patterns + IDS events |
+| Rootkit scan | rkhunter | Yes | Weekly cron, email on detection |
+
+## Architecture
+
+```
+┌────────────┐  ┌────────────┐  ┌────────────┐
+│  Host A    │  │  Host B    │  │  Host C    │
+│  promtail  │  │  promtail  │  │  promtail  │
+└─────┬──────┘  └─────┬──────┘  └─────┬──────┘
+      │                │                │
+      └────────────────┼────────────────┘
+                       ▼
+              ┌─────────────────┐
+              │  Loki (VM)      │
+              │  + Grafana      │
+              └─────────────────┘
+                       │
+                       ▼
+              Grafana Alerting → Email / Ntfy / Slack
+```
+
+Suricata runs on the Proxmox host, tapping `vmbr1` (service bridge) in AF_PACKET mode.
+Alerts feed into Loki via promtail watching Suricata's `eve.json`.
+
+## What Gets Logged
+
+| Source | What | Retention |
+|--------|------|-----------|
+| SSH | All auth attempts (success + fail) | 90 days |
+| UFW | All denied packets | 30 days |
+| Fail2ban | All bans/unbans | 90 days |
+| Caddy | Access logs (all requests) | 30 days |
+| Suricata | Alerts (eve.json) | 90 days |
+| auditd | Sudo, sensitive file access | 90 days |
+| Systemd journal | Service starts/stops/crashes | 14 days |
+
+## Build Steps
+
+1. **Loki + Grafana:** Deploy as Docker Compose on a monitoring VM.
+   ```yaml
+   services:
+     loki:
+       image: grafana/loki:latest
+       volumes: [./loki-data:/loki]
+       command: -config.file=/etc/loki/local-config.yaml
+     grafana:
+       image: grafana/grafana:latest
+       volumes: [./grafana-data:/var/lib/grafana]
+   ```
+
+2. **Promtail on each host:** Install via apt or binary. Config:
+   ```yaml
+   clients:
+     - url: http://loki.internal.sns:3100/loki/api/v1/push
+   scrape_configs:
+     - job_name: syslog
+       static_configs:
+         - targets: [localhost]
+           labels:
+             job: syslog
+             host: ${HOSTNAME}
+       journal:
+         labels:
+           job: journal
+   ```
+
+3. **Suricata on Proxmox host:**
+   ```bash
+   apt install suricata
+   suricata-update  # download rulesets
+   # /etc/suricata/suricata.yaml: af-packet interface = vmbr1
+   systemctl enable --now suricata
+   ```
+
+4. **AIDE on critical hosts:**
+   ```bash
+   apt install aide
+   aide --init
+   mv /var/lib/aide/aide.db.new /var/lib/aide/aide.db
+   # Cron: daily `aide --check` → email diff
+   ```
+
+5. **Grafana alerts:** Create alert rules for:
+   - Fail2ban ban count > 10/hour
+   - Suricata alert severity >= 2
+   - SSH root login attempt (should never happen)
+   - AIDE file change on critical paths
+
+## Security Posture
+
+- **Detection, not prevention** (at this layer). Prevention is UFW + Fail2ban.
+  Suricata alerts tell you something got past the first layer.
+- **File integrity (AIDE)** catches rootkits, unauthorized config changes, backdoors.
+- **Log immutability:** Loki is write-once from the host perspective. Compromising a
+  host doesn't let you erase your tracks from Loki (different VM, different creds).
+- **Retention is cost-bounded.** 90 days is enough for incident response without
+  filling disks.
+
+## Upgrade Path
+
+- **Wazuh:** Full HIDS + SIEM + compliance dashboards when client contracts require
+  formal security monitoring (SOC2, etc.).
+- **CrowdSec:** Collaborative IDS — share blocklists with the community. Drop-in
+  alongside Suricata.
+- **Elasticsearch/OpenSearch:** If Loki's label-based querying isn't sufficient for
+  complex correlation. YAGNI until you have a dedicated security analyst.
+
+<!-- ponytail: No SIEM until client contracts require compliance reporting.
+     Ceiling: Loki + Suricata can't do cross-host correlation or automated response.
+     Upgrade: Wazuh for HIDS+SIEM or CrowdSec for collaborative blocking. -->

infra/sns-networking/proxmox-base.md

@@ -0,0 +1,78 @@
+# Proxmox Base Cluster — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Buildable now
+
+## What it is
+
+A single-node (expandable to cluster) Proxmox VE hypervisor that hosts all on-prem
+VMs and LXC containers. This is the foundation — everything else in `infra/` runs
+on top of this or connects to it.
+
+## Stack
+
+| Component | Software | FOSS | Notes |
+|-----------|----------|------|-------|
+| Hypervisor | Proxmox VE 8.x | Yes | Debian-based, KVM + LXC |
+| Storage | ZFS (local) | Yes | Mirror or RAIDZ1 depending on disk count |
+| Networking | Linux bridge + VLANs | Yes | `vmbr0` = management, `vmbr1` = services |
+| Backup | Proxmox Backup Server (PBS) | Yes | Separate VM or separate box |
+| Templates | Cloud-init images (Debian 12, Rocky 9, Ubuntu 24.04) | Yes | Pulled and prepped with `virt-customize` |
+| Automation | Ansible + Proxmox API | Yes | `community.general.proxmox*` modules |
+
+## Topology
+
+```
+┌─────────────────────────────────────────────┐
+│  Proxmox VE Host (bare metal)               │
+│                                             │
+│  vmbr0 (mgmt, VLAN 1)    vmbr1 (services, VLAN 10+) │
+│  ├── LXC: dns (Pi-hole/AdGuard)            │
+│  ├── LXC: nginx-proxy (reverse proxy)      │
+│  ├── VM: gitea (code hosting)              │
+│  ├── VM: monitoring (Prometheus+Grafana)   │
+│  ├── VM: app-01 (general workloads)        │
+│  └── VM: pbs (Proxmox Backup Server)       │
+│                                             │
+│  ZFS pool: rpool (OS) + datapool (VMs)     │
+└─────────────────────────────────────────────┘
+        │
+        ├── WireGuard tunnel → Linode (bastion)
+        └── Tailscale mesh (management access)
+```
+
+## Build Steps
+
+1. **Install Proxmox VE** on bare metal (Debian netinstall + Proxmox repo, or ISO).
+2. **Configure ZFS** — mirror for 2 disks, RAIDZ1 for 3+. Separate `rpool` (OS) from
+   `datapool` (VM storage).
+3. **Networking** — create `vmbr0` (management) and `vmbr1` (service VLAN). Tag VLANs
+   at the switch if physical segregation exists.
+4. **Disable enterprise repo, enable no-subscription repo** — remove nag popup.
+5. **Cloud-init templates** — download base images, convert to templates:
+   ```bash
+   wget https://cloud.debian.org/images/cloud/bookworm/latest/debian-12-generic-amd64.qcow2
+   qm create 9000 --memory 2048 --net0 virtio,bridge=vmbr1 --name debian12-template
+   qm importdisk 9000 debian-12-generic-amd64.qcow2 datapool
+   qm set 9000 --scsihw virtio-scsi-pci --scsi0 datapool:vm-9000-disk-0
+   qm set 9000 --ide2 datapool:cloudinit --boot c --bootdisk scsi0
+   qm template 9000
+   ```
+6. **PBS** — install Proxmox Backup Server (separate VM or LXC). Point PVE's storage
+   config at it. Schedule nightly backups.
+7. **Ansible bootstrap** — run base hardening playbook against all new VMs (SSH keys,
+   UFW, fail2ban, unattended-upgrades).
+
+## Security Posture
+
+- **Management access:** Tailscale or WireGuard only. Proxmox web UI not exposed to WAN.
+- **SSH:** key-only, no password auth, port 22 behind Tailscale/WireGuard.
+- **Firewall:** Proxmox host firewall enabled. Default deny inbound. Allow only
+  Tailscale/WireGuard + VLAN inter-traffic as needed.
+- **Updates:** `apt` auto-security-updates on host. Manual kernel updates (reboot required).
+- **Backups:** PBS with encryption at rest. Retention: 7 daily, 4 weekly, 3 monthly.
+
+## Upgrade Path
+
+- **Multi-node cluster:** Add a second Proxmox host, enable HA with Ceph or shared ZFS-over-iSCSI.
+- **Ceph storage:** When local ZFS capacity or redundancy isn't enough.
+- **SDN:** Proxmox SDN module for VXLAN overlays if VLAN count gets unmanageable.

infra/sns-networking/self-hosted-apps.md

@@ -0,0 +1,59 @@
+# Self-Hosted Application Stack — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Buildable now
+
+## What it is
+
+A standard set of self-hosted services that replace SaaS for internal ops and
+client deployments. Each runs in its own LXC container or VM on Proxmox.
+
+## Service Catalog
+
+| Service | Software | Runs in | FOSS | Replaces |
+|---------|----------|---------|------|----------|
+| DNS + Ad blocking | AdGuard Home | LXC | Yes | Cloudflare DNS / Pi-hole |
+| Reverse proxy | Caddy | LXC | Yes | Nginx Proxy Manager (simpler TLS) |
+| File sync | Nextcloud | VM | Yes | Google Drive / Dropbox |
+| Passwords | Vaultwarden | LXC | Yes | Bitwarden cloud |
+| Wiki / Notes | Outline or BookStack | LXC | Yes | Notion / Confluence |
+| Identity (SSO) | Authelia | LXC | Yes | Okta / Auth0 |
+| Container registry | Gitea (built-in) | VM | Yes | Docker Hub / ECR |
+
+## Topology
+
+All services sit on `vmbr1` (service VLAN). Caddy is the single ingress point
+with automatic Let's Encrypt certs. Internal services use `*.internal.snsnetlabs.com`
+via split DNS (AdGuard returns local IPs).
+
+```
+Internet → Linode (bastion/WireGuard) → Proxmox vmbr1
+                                           │
+                                     Caddy (reverse proxy)
+                                           │
+                    ┌──────────┬───────────┼───────────┬──────────┐
+                Nextcloud  Vaultwarden  Outline    Authelia    Gitea
+```
+
+## Build Pattern (per service)
+
+1. Clone Debian 12 cloud-init template.
+2. Set hostname, static IP on service VLAN, SSH key.
+3. Run Ansible role for the specific app (Docker Compose or native install).
+4. Add Caddyfile entry for reverse proxy + TLS.
+5. Add DNS record in AdGuard (local) or public DNS if external.
+6. Add to PBS backup schedule.
+
+## Security Posture
+
+- **Authelia** gates all web UIs behind 2FA (TOTP). No service exposed without auth.
+- **Caddy** handles TLS termination — no self-signed certs internally.
+- **Vaultwarden** is the only password store; all service credentials live here.
+- **Network:** services can't reach the management VLAN. Inter-service traffic is
+  explicit (e.g., Nextcloud → Authelia for SSO, nothing else).
+
+## Upgrade Path
+
+- **LDAP/Keycloak:** If client count grows beyond what Authelia file-based users handles,
+  swap to Keycloak + LDAP backend.
+- **High availability:** Run critical services (Caddy, Vaultwarden, Authelia) as HA pairs
+  behind a keepalived VIP.

infra/sns-networking/vpn-and-access.md

@@ -0,0 +1,83 @@
+# VPN & Access Control — SNS Networking
+
+**Entity:** SNS Networking · **Status:** Partially built (WireGuard + Tailscale active)
+
+## What it is
+
+Zero-trust-lite access model. No service is reachable from the public internet unless
+it explicitly needs to be. All management access goes through VPN. All web UIs gated
+by Authelia 2FA.
+
+## Layers
+
+```
+Layer 1: Network (WireGuard / Tailscale)
+  └── Can you even reach the port?
+
+Layer 2: Authentication (Authelia + SSH keys)
+  └── Who are you?
+
+Layer 3: Authorization (per-service ACLs)
+  └── Are you allowed to do this?
+```
+
+## Access Matrix
+
+| What | Who | How they get in |
+|------|-----|-----------------|
+| Proxmox Web UI | Sam | Tailscale IP → port 8006 |
+| SSH to any host | Sam | WireGuard/Tailscale → ProxyJump |
+| Gitea web | Sam + future devs | Caddy → Authelia 2FA → Gitea |
+| Monitoring (Grafana) | Sam | Caddy → Authelia 2FA → Grafana |
+| Client websites | Public | Caddy → site (no auth) |
+| Client WordPress admin | Client | Caddy → Authelia or IP-restrict |
+| Vaultwarden | Sam | Caddy → Authelia 2FA → Vaultwarden |
+
+## Authelia Configuration (key decisions)
+
+- **Backend:** file-based users (YAML). Swap to LDAP when user count > 10.
+- **2FA:** TOTP (Authelia built-in). No hardware key requirement yet.
+- **Session:** 12h idle timeout, 7d absolute timeout.
+- **Policy:** two_factor for all protected domains. No single_factor exceptions.
+- **Integration:** Caddy `forward_auth` directive per-site.
+
+```
+# Caddyfile pattern for Authelia-protected service
+grafana.internal.sns {
+    forward_auth authelia:9091 {
+        uri /api/authz/forward-auth
+        copy_headers Remote-User Remote-Groups Remote-Email
+    }
+    reverse_proxy grafana:3000
+}
+```
+
+## Certificate Management
+
+| Scope | Tool | Method |
+|-------|------|--------|
+| Public sites | Caddy (built-in ACME) | Let's Encrypt, auto-renewal |
+| Internal services | Caddy (internal CA) or Step-CA | Caddy can issue self-signed internal certs automatically |
+| WireGuard | Native (Noise protocol) | No PKI needed — public key exchange |
+| SSH | OpenSSH keys | Ed25519 keys, no CA (until 20+ hosts) |
+
+**Future:** SSH Certificate Authority (step-ca) when managing keys for 20+ hosts
+becomes unwieldy.
+
+## Security Posture
+
+- **No service exposed without auth** (except public websites by design).
+- **2FA mandatory** on every web UI — no exceptions.
+- **Session tokens short-lived** — 12h idle forces re-auth.
+- **No VPN split tunneling for management** — if you're on the mesh, you can reach
+  management ports. If you're not, you can't. Binary.
+- **Key rotation:** SSH keys rotated annually. WireGuard keys annually.
+  Authelia TOTP secrets only on device change.
+
+## Upgrade Path
+
+- **Keycloak + LDAP:** When you have employees or multiple clients needing SSO.
+- **Hardware keys (WebAuthn):** When the threat model justifies it (high-value targets).
+- **SSH CA (step-ca):** When managing individual authorized_keys files across 20+ hosts
+  becomes toil.
+- **Mutual TLS (mTLS):** For service-to-service auth if zero-trust goes full-depth.

infra/sns-support/backup-strategy.md

@@ -0,0 +1,114 @@
+# Backup Strategy — SNS Support
+
+**Entity:** SNS Support · **Status:** Buildable now
+
+## What it is
+
+3-2-1 backup strategy using FOSS tools. Three copies, two media types, one offsite.
+Every VM and critical data set has a defined backup path and tested restore procedure.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| VM/container backup | Proxmox Backup Server (PBS) | Yes | Incremental, deduplicated VM backups |
+| File-level backup | restic | Yes | Encrypted, deduplicated file backups |
+| Offsite target | AWS S3 (Glacier) | No | Encrypted offsite copies |
+| Local target | PBS datastore (ZFS) | Yes | Fast restores, primary backup |
+| Scheduling | PBS built-in + cron | Yes | Nightly automated runs |
+| Verification | PBS verify + restic check | Yes | Catch corruption early |
+
+## 3-2-1 Implementation
+
+```
+Copy 1: Live data (Proxmox VM disks, app databases)
+Copy 2: PBS on-prem (separate ZFS pool or separate physical host)
+Copy 3: S3 Glacier (encrypted, offsite)
+```
+
+| Data type | Copy 1 | Copy 2 (local) | Copy 3 (offsite) |
+|-----------|--------|----------------|-------------------|
+| VMs + LXC | Proxmox host | PBS (nightly snapshot) | PBS → S3 sync (weekly) |
+| Databases (MariaDB, SQLite) | Running instance | mysqldump → restic → local | restic → S3 |
+| Git repos (Gitea) | Gitea VM | PBS snapshot + Gitea dump | restic → S3 |
+| Config/secrets | Vaultwarden | PBS snapshot | restic → S3 (encrypted at rest) |
+| Static sites | Caddy VM | PBS snapshot | Git repo is the backup |
+
+## Retention Policy
+
+| Location | Daily | Weekly | Monthly | Max age |
+|----------|-------|--------|---------|---------|
+| PBS (local) | 7 | 4 | 3 | ~4 months |
+| S3 Glacier | — | 4 | 6 | ~7 months |
+| restic (local) | 7 | 4 | 6 | ~7 months |
+
+## Build Steps
+
+### PBS (primary — already referenced in sns-systems)
+
+1. Dedicated VM or physical host with its own ZFS pool.
+2. Add as storage in Proxmox: Datacenter → Storage → Proxmox Backup Server.
+3. Create backup jobs: nightly at 02:00, all VMs/CTs in the pool.
+4. Enable verification: weekly verify job to catch bit rot.
+5. Encryption: PBS supports client-side encryption — enable for offsite copies.
+
+### restic (file-level + offsite)
+
+```bash
+# Initialize S3 repo (one-time)
+export AWS_ACCESS_KEY_ID=<backup-writer-key>
+export AWS_SECRET_ACCESS_KEY=<secret>
+restic -r s3:s3.amazonaws.com/sns-backups-<account>/restic init
+
+# Nightly backup (cron)
+restic -r s3:... backup /srv/critical-data \
+  --exclude-caches \
+  --tag nightly
+
+# Prune old snapshots
+restic -r s3:... forget \
+  --keep-daily 7 --keep-weekly 4 --keep-monthly 6 \
+  --prune
+```
+
+### Database dumps (pre-backup hook)
+
+```bash
+#!/bin/bash
+# /etc/cron.d/db-backup (runs before restic)
+mysqldump --all-databases | gzip > /srv/backups/mysql/all-$(date +%F).sql.gz
+# Restic picks up /srv/backups/ in its nightly run
+```
+
+## Restore Testing
+
+**Monthly:** Restore one random VM from PBS to a temporary ID. Boot it, verify
+services start. Destroy the test restore.
+
+**Quarterly:** Restore from S3/restic to a clean VM. Verify data integrity end-to-end.
+
+Document restore test results in `projects/` or a simple log file.
+
+## Security Posture
+
+- **Encryption at rest:** PBS supports encryption. restic encrypts by default (AES-256).
+  S3 bucket has SSE-S3 enabled as a second layer.
+- **Backup credentials isolated:** `backup-writer` IAM role can only PutObject to the
+  backup bucket. Cannot list, read, or delete — prevents ransomware from wiping backups.
+- **S3 Object Lock (future):** Enable when client data is stored — makes backups
+  immutable for the retention period.
+- **PBS access:** Only Proxmox host can reach PBS. No other host has write access.
+- **restic repo password:** Stored in Vaultwarden, not in cron scripts (use a
+  password file with 600 permissions owned by root).
+
+## Upgrade Path
+
+- **S3 Object Lock + Compliance mode:** When you need immutable backups for client
+  contracts or compliance.
+- **PBS replication:** Second PBS at a different site for faster disaster recovery
+  (instead of restoring from S3).
+- **Velero:** If/when Kubernetes enters the picture, for persistent volume backups.
+
+<!-- ponytail: No immutable backups yet. Ceiling: a compromised root on the Proxmox
+     host could delete PBS datastore. Upgrade: S3 Object Lock + separate PBS with
+     different credentials. -->

infra/sns-support/monitoring.md

@@ -0,0 +1,145 @@
+# Monitoring & Alerting — SNS Support
+
+**Entity:** SNS Support · **Status:** Buildable now
+
+## What it is
+
+Centralized monitoring for all infrastructure — on-prem and cloud. Know when
+something is down before anyone reports it. This is what makes managed services
+possible.
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| Metrics collection | Prometheus | Yes | Scrapes targets, stores time-series |
+| Visualization | Grafana | Yes | Dashboards, alerting UI |
+| Node metrics | node_exporter | Yes | CPU, RAM, disk, network per host |
+| Container metrics | cAdvisor | Yes | Docker/LXC resource usage |
+| Uptime / HTTP checks | Uptime Kuma | Yes | External endpoint monitoring, status pages |
+| Alerting | Grafana Alerting | Yes | Routes alerts to email/Ntfy/Slack |
+| Notifications | Ntfy | Yes | Self-hosted push notifications (phone/desktop) |
+
+## Architecture
+
+```
+┌────────────┐  ┌────────────┐  ┌────────────┐  ┌────────────┐
+│  Host A    │  │  Host B    │  │  Host C    │  │  Linode    │
+│  node_exp  │  │  node_exp  │  │  node_exp  │  │  node_exp  │
+└─────┬──────┘  └─────┬──────┘  └─────┬──────┘  └─────┬──────┘
+      │                │                │                │
+      └────────────────┼────────────────┼────────────────┘
+                       ▼                                
+              ┌─────────────────┐       
+              │  Prometheus     │  ← VM on Proxmox
+              │  (scrapes all)  │       
+              └────────┬────────┘       
+                       │                
+              ┌────────┴────────┐       
+              │    Grafana      │       
+              │  - Dashboards   │       
+              │  - Alert rules  │       
+              └────────┬────────┘       
+                       │                
+              ┌────────┴────────┐       
+              │     Ntfy        │  ← Push notifications to phone
+              └─────────────────┘       
+
+              ┌─────────────────┐
+              │  Uptime Kuma    │  ← Separate LXC, checks from outside
+              │  (HTTP checks)  │
+              └─────────────────┘
+```
+
+## What Gets Monitored
+
+| Category | Metrics | Alert threshold |
+|----------|---------|-----------------|
+| **Host health** | CPU, RAM, disk, load | Disk > 85%, RAM > 90%, load > 4x cores |
+| **Service up/down** | systemd unit status | Any critical service down > 2 min |
+| **Network** | Interface errors, bandwidth | Sustained > 80% capacity |
+| **HTTP endpoints** | Response time, status code | > 5s response or non-2xx |
+| **SSL certs** | Days until expiry | < 14 days (Caddy should auto-renew, this catches failures) |
+| **Backups** | Last successful PBS backup age | > 26 hours (missed nightly window) |
+| **Docker** | Container restarts, OOM kills | Any restart loop or OOM |
+| **WireGuard** | Peer last handshake age | > 5 minutes (tunnel down) |
+
+## Build Steps
+
+1. **Monitoring VM:** Clone Debian 12 template. 2 vCPU, 4GB RAM, 50GB disk.
+
+2. **Prometheus + Grafana (Docker Compose):**
+   ```yaml
+   services:
+     prometheus:
+       image: prom/prometheus:latest
+       volumes:
+         - ./prometheus.yml:/etc/prometheus/prometheus.yml
+         - prom-data:/prometheus
+       command: --storage.tsdb.retention.time=90d
+
+     grafana:
+       image: grafana/grafana:latest
+       volumes: [grafana-data:/var/lib/grafana]
+       environment:
+         GF_SECURITY_ADMIN_PASSWORD__FILE: /run/secrets/grafana_pw
+   ```
+
+3. **node_exporter on every host:**
+   ```bash
+   apt install prometheus-node-exporter
+   # Or binary install + systemd unit
+   # Listens on :9100, scraped by Prometheus
+   ```
+
+4. **Prometheus scrape config:**
+   ```yaml
+   # prometheus.yml
+   scrape_configs:
+     - job_name: nodes
+       static_configs:
+         - targets:
+           - gitea.internal.sns:9100
+           - caddy.internal.sns:9100
+           - linode.wg.internal:9100
+           # ... all hosts
+   ```
+
+5. **Uptime Kuma (separate LXC):**
+   ```bash
+   docker run -d --name uptime-kuma -p 3001:3001 \
+     -v uptime-kuma:/app/data louislam/uptime-kuma
+   ```
+   Add monitors for all public endpoints + internal services.
+
+6. **Ntfy (self-hosted push):**
+   ```bash
+   docker run -d --name ntfy -p 8080:80 \
+     -v ntfy-cache:/var/cache/ntfy binwiederhier/ntfy serve
+   ```
+   Grafana alert contact point → Ntfy webhook → phone notification.
+
+7. **Grafana dashboards:** Import community dashboards:
+   - Node Exporter Full (ID: 1860)
+   - Docker/cAdvisor (ID: 14282)
+   - Custom: SNS Overview (service status grid)
+
+## Security Posture
+
+- **Prometheus/Grafana:** Behind Authelia 2FA via Caddy. Not exposed publicly.
+- **node_exporter:** Binds to service VLAN IP only. No internet-facing metrics endpoints.
+- **Uptime Kuma:** Can optionally expose a public status page per-client (read-only).
+- **Ntfy:** Private topic names. No unauthenticated publish.
+- **Data retention:** 90 days for metrics. Enough for trend analysis without filling disks.
+
+## Upgrade Path
+
+- **Thanos / Mimir:** When Prometheus needs long-term storage or multi-cluster federation.
+  YAGNI until metrics volume overwhelms a single Prometheus instance.
+- **VictoriaMetrics:** Drop-in Prometheus replacement with better compression and
+  performance if retention or scrape targets grow significantly.
+- **PagerDuty / Opsgenie:** When you have SLA contracts that need formal on-call rotation.
+  Until then, Ntfy to your phone is sufficient.
+
+<!-- ponytail: Single Prometheus, no HA. Ceiling: single-node Prometheus handles ~1M
+     active series easily. Upgrade: VictoriaMetrics or Thanos when that's exceeded. -->

infra/sns-support/rmm-and-patching.md

@@ -0,0 +1,140 @@
+# RMM & Patch Management — SNS Support
+
+**Entity:** SNS Support · **Status:** Buildable now
+
+## What it is
+
+Remote monitoring and management (RMM) for maintaining hosts without SSH-ing into
+each one manually. Patch management ensures security updates land promptly.
+This is the recurring-revenue engine — what you sell as "managed services."
+
+## Stack
+
+| Component | Software | FOSS | Role |
+|-----------|----------|------|------|
+| RMM / remote management | MeshCentral | Yes | Remote access, terminal, file transfer, inventory |
+| Patch management | unattended-upgrades + Ansible | Yes | Auto security patches + scheduled full updates |
+| Configuration drift | Ansible (periodic runs) | Yes | Detect and correct drift from desired state |
+| Inventory | MeshCentral + Ansible facts | Yes | Hardware/software inventory per host |
+| Ticketing (future) | Zammad or FreeScout | Yes | Client-facing ticket system when needed |
+
+## Architecture
+
+```
+┌─────────────────────────────────┐
+│  MeshCentral (VM on Proxmox)    │
+│  - Web UI (Authelia-gated)      │
+│  - Agent management             │
+│  - Remote terminal/desktop      │
+└──────────────┬──────────────────┘
+               │
+    ┌──────────┼──────────┬──────────────┐
+    ▼          ▼          ▼              ▼
+ Host A     Host B     Host C      Client PC
+ (agent)    (agent)    (agent)     (agent)
+```
+
+## MeshCentral
+
+**Why MeshCentral over commercial RMM (ConnectWise, Datto, NinjaRMM):**
+- Fully FOSS (Apache 2.0 license)
+- Self-hosted — no per-device SaaS fees
+- Supports Linux, Windows, macOS agents
+- Web-based remote desktop/terminal
+- Device groups, user permissions, audit logging
+- Good enough for 1–50 managed endpoints
+
+**Limitations (the ceiling):**
+- No built-in patch management (that's Ansible's job)
+- No PSA/ticketing integration (add Zammad when needed)
+- Single-node only (no built-in HA)
+
+## Patch Strategy
+
+| Patch type | Method | Timing | Approval |
+|------------|--------|--------|----------|
+| Security (critical) | unattended-upgrades | Daily, automatic | None needed |
+| Security (kernel) | Ansible playbook | Weekly maintenance window | Auto (reboot scheduled) |
+| Feature / major version | Ansible playbook | Monthly, manual trigger | Sam approves |
+| Application updates | Docker image pull + restart | Per-app schedule | CI/CD pipeline |
+
+### unattended-upgrades config (every host):
+```
+Unattended-Upgrade::Allowed-Origins {
+    "${distro_id}:${distro_codename}-security";
+};
+Unattended-Upgrade::Automatic-Reboot "false";
+Unattended-Upgrade::Mail "sam@snsnetlabs.com";
+```
+
+### Ansible patch playbook (weekly):
+```yaml
+# playbooks/patch.yml
+- hosts: all
+  become: true
+  tasks:
+    - name: Update all packages
+      apt:
+        upgrade: safe
+        update_cache: yes
+
+    - name: Check if reboot required
+      stat:
+        path: /var/run/reboot-required
+      register: reboot_file
+
+    - name: Schedule reboot (Sunday 03:00)
+      command: shutdown -r 03:00
+      when: reboot_file.stat.exists
+```
+
+## Build Steps
+
+1. **MeshCentral VM:** Clone Debian 12 template. 2 vCPU, 2GB RAM.
+   ```bash
+   # Install
+   apt install nodejs npm
+   mkdir /opt/meshcentral && cd /opt/meshcentral
+   npm install meshcentral
+   node node_modules/meshcentral --install
+   ```
+
+2. **Caddy reverse proxy:** `mesh.internal.sns` → MeshCentral port 443.
+   Gate behind Authelia for web UI access.
+
+3. **Deploy agents:** MeshCentral generates install scripts per OS.
+   Add to Ansible `base-hardening` role so every new host gets an agent.
+
+4. **Ansible scheduled runs:**
+   ```bash
+   # Cron on Ansible control node (or Gitea Actions scheduled workflow)
+   0 2 * * 0  ansible-playbook /srv/ansible/playbooks/patch.yml
+   ```
+
+5. **Drift detection:**
+   ```bash
+   # Weekly: run playbook in check mode, alert on changes
+   ansible-playbook site.yml --check --diff | mail -s "Drift report" sam@snsnetlabs.com
+   ```
+
+## Security Posture
+
+- **MeshCentral:** Authelia 2FA required. Agent-to-server communication is TLS.
+  No agents phone home to the internet (server is on-prem only via VPN).
+- **Ansible:** SSH key-only, no passwords. Runs from a dedicated control node.
+  Playbooks in Gitea (version controlled, auditable).
+- **Patch lag:** Critical security patches land within 24h (unattended-upgrades).
+  Kernel patches within 7 days (next maintenance window).
+- **Client separation:** MeshCentral device groups + Ansible inventory groups.
+  Each client's hosts are isolated from others.
+
+## Upgrade Path
+
+- **Zammad / FreeScout:** Client-facing ticketing when you have 3+ managed clients.
+- **Rundeck:** If Ansible ad-hoc commands need a web UI for on-call staff.
+- **Commercial RMM (Tactical RMM):** FOSS alternative with built-in patching if
+  MeshCentral + Ansible combo gets too manual at 50+ endpoints.
+
+<!-- ponytail: MeshCentral + Ansible instead of commercial RMM. Ceiling: no
+     integrated patching UI, no ticketing. Upgrade: Tactical RMM (FOSS) or
+     add Zammad for tickets when client count justifies it. -->